Metro areas: 1st February This resets the remake policy. The broken frame will be returned with your completed order. If you live in the USA and would like to make a replacement part purchase, please follow the appropriate link below: To purchase Ray-Ban parts, follow this link, To purchase Oakley parts, follow this link, To purchase Costa del Mar parts, follow this link, To purchase parts for all other brands, followthis link, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Luxottica Leonardo Del Vecchio 1935-2022 WE ARE a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear A place called Luxottica WHY WE ARE UNIQUE: OUR BUSINESS MODEL From design to customers BRANDS Know our brands THE MAKING OF EYEWEAR A journey through style OUR HISTORY A Return Authorization Number (RA) and a pre-paid UPS label will be provided to you within 48 hours of the request. along with the corresponding tracking number. Please note that replacement parts for customized eyewear are not available. When shopping at Ray-Ban you can always change your mind. exchanged in or returned to our retail stores. Here are the details: Under Provider Tools (on the left side of the screen), select Lab Order. Your browser appears to have javascript disabled. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Contact Number: 1-855-522-4545. Partners. Minimum online purchase of [[AMOUNT_FOR_FREE_SHIPPING]] or more before tax and shipping. any product not in sellable condition). All refunds will occur via the original payment method. Prescription, customized or engraved products are not returnable or refundable under this offer. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable For other Countries please refer to your retailer. Unidade Alphaville Av. Directions Advertisement. Dan M. said: This was my first time going to a discounter for eye wear. All products being returned under this offer must have a Return Authorization number in order for a "proof Returns must be shipped back within 30 days of receiving your items. In the event of damaged, Q: My eyewear model information is not available and/or has rubbed off the temple. of purchase, we mean a store receipt or Tax Invoice issue by an Oakley retail store within 30 days from the With prolonged wear and tear, your eyewear can lose shape and need fixing. The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. Regional areas: 3rd February Luxottica Corporate Headquarters, Office Locations and Addresses | Craft.co. Luxottica Retail. A: Yes, in most cases we are able to identify the model information. Get started with the help of our store team. Securely package items as we are not responsible for any items Choose from the dropdown menus to populate fields for both Location and Lab. locations and can occasionally be delayed due to unforeseen circumstances. They cannot be You will receive an email confirmation once your return has been completed and a refund has been processed. Were always happy to see people preparing for watery adventures. of the selected Sunglass Hut store (Authorised Partners). The Replace your Sunglasses offer excludes all customised, personalized, engraved and prescription Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. For prescription orders, please allow up to 10 days for manufacturing after we receive your prescription. We do not deliver to PO BOX addresses or parcel lockers. Solutions. If you email the address on their site, you will get a response a few days later that appears to. In the event of a Keep an eye on your texts now youll be the first to know about all things Costa. Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores. Marchon Brazil. For further assistance, please follow the link below. Provide the tracking number found on the provided Shipping Label. Returns must be shipped back within 30 days of receiving your items. A: Currently this option is not available. Being part of the Crew means celebrating every milestone. We cannot Please write order number on outside of package. 420 5th Ave 18th Floor, New York corporate.communications@luxottica.com Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano corporate.communications@luxottica.com Requests not related to Media Relations and Corporate Communications will not be processed. All frames should be grouped into one shipping container. country of purchase along with proof of purchase, and we will replace them or give you a refund at your Costa Del Mar FAQs Page. Here are the details: CostaDelMar.com orders can be shipped within the United States, Puerto Rico, Virgin Islands and Canada. She was kind , not at all pushy , gave me advice. Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names . Please enable cookies for a better experience. Oakley Custom Products: 10-13 business days (Saleable condition is the exact condition in which you received your items.) our goods come with guarantees that cannot be excluded under the Australian consumer law. Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a Skip to main content Search form Search en it Menu About us Company profile Facts and Figures Luxottica in the world Unique Approach Business Model A store associate will call you when your complete order is ready for collection within store opening hours Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non . There should be no cost to you for the shipment or scheduled pickup. Restyle your patient into a similar frame from your stores inventory. Follow the guided procedure and print out the pre-paid return label that you will receive through email within 1 business day of your request and attach to the box. a third-party retailer, the damaged pair and warranty cannot be processed through an Oakley store. By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. As with any quality product, proper care is needed to keep your glasses at the top of performance. Crteil. We do not exchange items, but you may reorder through CostaDelMar.com at this time. a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or Your proof of purchase which includes the UPC number and/or SKU should also help to identify the model. protection guarantee for products purchased through Oakley.com, Sign up to our free MVP Loyalty program and if you damage your glasses within 1 yearyou can take Authorised Dealers are collection points only. You are entitled The damaged frame will be used for tracing purposes. Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. Free return shipping for all qualifying orders. Our customers have 45 days to return their items. Contacts | Luxottica Home / Governance / Contacts GROUP CORPORATE GOVERNANCE Piazzale Cadorna 3, 20123 Milan - Italy +39 02 863341 +39 02 86334050 Our day to day work focuses on endorsing a transparent Governance Structure and process. Oakley Custom Products Metro areas: 8th February Please enable javascript for a better experience. By checking this box, I provide my signature consenting to receive recurring automated promotional and personalized marketing text messages from Costa Del Mar at the cell number used when signing up. Goggles, Helmets, Gloves: 10-12 business days Segment height and other measurement changes, Non-Adapt changes (in lens style or material), Change inframe with a corresponding change in prescription, Sport frames other than Oakley sport frames with Oakley authentic lenses, Notch mounts other than with Oakley authentic lenses, Frames with step bevels other than with Oakley authentic lenses, If frame is still available for repurchase-. For Replacement parts purchase or Warranty & Repairs service, please visit one of the following links: RAY-BAN AFTER SALES PORTAL OAKLEY AFTER SALES PORTALCOSTA DEL MAR AFTER SALES PORTALBULGARI AFTER SALES PORTAL ALL OTHER brands AFTER SALES PORTAL. Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 For any other topics, please refer to the contact details as specified on the Contacts section. Please note: We do not manage defects related to prescription sunglasses, lenses and frames or Optical Eyeglass frames on this portal. Provide the tracking number found on the provided Return Service Label. Regional areas: 3rd February date of purchase. Advanced. If your order includes specialty frames, wrap the Order Confirmation form around the frames and place inside the smaller Specialty Frames envelope provided in your Welcome Packet. For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxotticas products retailer.On receipt of the returned product, the retailer in cooperation with Luxottica will define the nature of the issue, whether it is a manufacturing defect covered by the Luxottica Limited Warranty, and what remedy you may be offered.For online sales, kindly follow the specific instructions on the e-commerce websites. VALENTINES DAY CUT-OFF DATES When shopping at Ray-Ban you can always change your mind. SmartShopper orders (being for stock that is not available in store on the day) are placed at the time of UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. Print a copy of your Order Confirmation form from EyeMeds online ordering portal. Please allow up to 5 business days for the credit to show on your account. You are also entitled to have the goods replaced if the goods fail to be of an acceptable quality Click here for more info on our current promotions. Attach to the outside of the package for your order. You must be a member of MVPLoyalty and consent to payment and Please note that shipments can occasionally be delayed due to unforeseen circumstances. The return is applicable for orders bought in Costa Del Mar Canada. A:Yes. Pro Site purchases are not eligible for free shipping. Unfortunately, we do not offer repair services. will provide you a refund based on your original method of payment. Return Authorization (RA) Number Required. quality and the failure does not amount to a major failure. pairgreater Add your birthday and get a gift from us! Products. Apparel, Footwear, Accessories: 7-9 business days Switch to 580 glass lenses for superior clarity and scratch resistance. Regional areas: 27th January Provide the destination address and phone number as: Log onto EyeMeds online ordering portal. Throw a bait and catch a Costa surprise on the 1st day of your birthday month. Buy now, pay later with Klarna, Affirm or Paypal eyewear Back to all We will give you 50% of the price you paid towards an identicalpair* First-time lens remakes are at no charge for the following reasons: To qualify for the first-time free lens remake, the original job must have been purchased from our lab, be within 180 daysof the original order date, be remakes for lenses only of the same brand as the original order and be the first remake. Switzerland | Schweiz | Suisse | Svizzera. Buy online and pick up in store in 2 hours. First Time Free Remake State you need an On Call Ground Pickup or On Call Air Pickup (depending on your label). Costa Rx sunglass lenses and frames and Costa Optical eyeglass frames must be returned to your Eye Care Practitioner for limited warranty service. 2-year (24 months from the date of purchase) Limited Warranty coverage against manufacturing defects in material or workmanship. When you have completed your shipment preparation: Luxottica Lab Services Lockbourne applies: Subject always to the Australian Consumer Law and any other applicable law -. the original, unmarked packaging including any accessories, manuals, documentation and registration that was Tracking numbers will be provided for all orders. Add your phone number to catch the latest updates to help you See Whats Out There. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, LUXOTTICA_PARTS_CANADA_FR@LUXOTTICARETAIL.COM, LUXOTTICA WARRANTY AND REPAIR SERVICE CENTER, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Soldering defects of temple hinges and/or barrels. time. 2150 Bixby Road Suite 200 Lockbourne, OH 43137 If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. By We Stock a Robust. and the To get a proof of purchase, please visit the retailer from whom you purchased your frames. Sunglass Hut offers no warranty or breakage retainedby Claim this business Website. please call Customer Care for a Return Authorization (RA) number within 30 days of your purchase date. Q: Can I submit a service request for my customized Ray-Ban Remix or Oakley Customeyewear? faulty or missing goods, follow the Oakley.com returns policy. Our customers have 45 days to return their items. If you need warranty/repair service, first you should contact the retailer who sold you the glasses and verify the services he/she can provide. Covered Under Warranty We will cover the cost of all work related to repairing or replacing your product. Expect exclusive offers, news and top content. Your annual purchase limit is $5,000. Headquarters: 2150 Bixby Road, Lockbourne, OH 43137. See T&Cs. We will take the utmost care when manufacturing and mounting lenses into their frames, however occasionally a frame may be damaged. Wearing your glasses too often on the top of your head may also negatively affect their shape. registration, etc.). For returns and exchanges, please return to the store of purchase. TERMS. THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty Remakes After180 days Now you are a member of Ray-Ban The Ones community. So please have your eyewear on hand: Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options. Read our return policy here. Get glass now for just $. Modelled Unlock full sales materials and reports Contacts Get in Touch with 1 Principals* and 22 Contacts Harold Washington Branch Manager Contact 2 ? Do I still need to send images or submit a service request? Minimum online purchase of $200 or more before tax and shipping. original packaging with a Return Authorization (RA) number and the original order number, we Oakley Retail upon purchase of the new pair.. If you are not satisfied with your purchase from http://au.oakley.com, They are not suitable for: Use only original accessories and spare parts. or Once your return is received and verified, we will credit your original purchase credit card for the The benefits given to you under this satisfaction return process are in addition to other rights and remedies We can't sign you in. First-time remakes do not include an upgrade in service, remakes for non-qualifying reason, or remakes due to materials lost/broken/damaged. Over 45% of our employees live and work in North America. Your damaged glasses must be returned with proof of purchase to any Oakley Retail store in the countryof details. Good things take time | Choose our new Green Shipping Service for free, 20% off custom styles for a limited time only | Design your own Ray-Ban, Up to 50% off select styles | Don't miss our end of season sale. Warranty covers prescription eyewear against breakage due to material or workmanship defect for 2 years. be used in conjunction with any other offer or discount. Call us now! Consent is not a condition of any purchase. A:Yes, we are able to process your service request, but it will be automatically considered as out of warranty and your options will reflect this. You must request a Return Authorization number for all products other than electronic products within 30 Wrap this printed Order Confirmation copy around your frame. Our robust global distribution network includes retail stores, a wholesale network of third-party stores and chains, and corporate offices. Product must be returned within 30 days of the original purchase date. FINAL SALE items are not eligible for returns. Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final. Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at the full private pay pricing. Our Change of Mind promise does not apply if you have broken or damaged the product in any way. Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses see below for further information. store purchases you must return to an Oakley store within the country of purchase. If the frame is still available for repurchase. Provide phone number. The Luxottica Limited Warranty applies to purchases of genuine products and it extends only to purchases made by end consumers, upon presentation of a valid proof of purchase. Follow the guided procedure and print the Return Label & Authorization. It should be adjusted when it feelsloose or if it does not fit as well as it did when new. Shipments to mailboxes and/or military bases are not possible. tanning beds). Oakley products are guaranteed for a period of twenty-four months from the date of purchase against all From the website: Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe . not to And we totally understand. If your order does not meet the warranty See our. 24 2022 Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com. Rinse your glasses with warm water and gently wash them with a mild soap, avoiding all types of solvents or alcohol. If you need additional support or assistance, please visit our Return Request page and provide your items (s) and order details or contact us at 866-472-9226. A credit card is required to cover all costs associated with replacement parts, service charges, and processing fees. purchase failure does not amount to a major failure. This applies for an unlimited number of times unless otherwise indicated: LLS is unable to accept the following frames. Refunds normally arrive within 15 business days of receipt. Send a replacement frame and lenses will be mounted. Our Distributors. Users found to be reselling product purchased from the Pro Site will be terminated from the program and may face further investigation. The CostaDelMar.com return policy is simple. Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. The free shipping return is applicable only in Canadian Territory. to home is elected, from the courier. Ship RX Redos, Warranties and Returns to: LUXOTTICA AFTERSALES OAKLEY.COM OTD REF#: (TO BE PROVIDED BY OAKLEY STANDARD ISSUE) 101 Greenwood Industrial Pkwy Suite 385 McDonough, GA 30253. In the rare instance that your patient's own frames are misplaced, you will be contacted with the following options to complete your order: If the frame is still available for repurchase Luxottica Warehouse. We do not accept American Express, gift cards, vouchers or cash. View a company's locations by country, city, postal code, and address. Please check with your retailer if other customer care programs are available for you. You will be able to track your return on https://www.canadapost-postescanada.ca/track-reperage/en#/home. Contact 4 ? Please wait to hear from us before coming to the store to collect and remember to bring your ID and copy of the order confirmation email. When you have completed your shipment preparation: Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Provide the Origin Address (your address). Order changes will not be allowed if replaced at no charge due to lab errors or defects in workmanship. Dallas, TX 75229 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup. Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. For special materials such as wood, leather, fabric (i.e. Include a list of product to be returned in the box, inclusive of product codes, descriptions and Apparel, Footwear & Accessories Return Address: Luxottica Greater South Pacific PO Box 230 Horsley Park NSW 2175, Australia Phone: 1-800-414-011 e-mail: customercare@oakley.com.au . Close Sunglasses . Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. (*) Please note that during the process you will be asked to upload or provide the following information. Our change of mind return does not apply if you have broken or damaged the product in any way. In this section you will find useful information on the product you purchased and the after sales support we offer. then consumers are responsible for collecting their purchase at a later date. See T&Cs. Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. Apparel, Footwear, Accessories Manufacturing after we receive your prescription glasses see below for further information ; frame. When manufacturing and mounting lenses into their frames, however occasionally a frame be... Days for the credit to show on your Label ) all costs associated with replacement,! Returns and exchanges, please allow additional days for your order confirmation form from EyeMeds online portal... Returned within 30 days of receipt, vouchers or cash every milestone #.! Their shape provided for all orders unmarked packaging including any Accessories,,... Failure does not meet the warranty see our it should be grouped into one shipping container of MVPLoyalty and to... Customized or engraved products are not eligible for returns and exchanges, please the! You must be returned exclusively to Ray-Ban stores or Lenscrafters official stores was tracking numbers will be at. The full private pay pricing please write order number on outside luxottica returns address package email once. Products: 10-13 business days Switch to 580 glass lenses for superior clarity and scratch resistance ]! Site, you will get a response a few days later that appears to or damaged product...: my eyewear model information tests in order to deliver the greatest quality and the get. Saleable condition is the exact condition in which you received your items ). You a refund based on your account we can not be allowed if replaced at charge. Purchase date over 100 quality tests on its products ; each frame must pass over 30, depending on original. See Whats Out there store in the event of a Keep an luxottica returns address on your Label ) will! Refundable Under this offer find useful information on the type of frame shipping return is for! All pushy, gave me advice or refundable Under this offer of and. To track your return has been sent or uploaded, please allow to! [ AMOUNT_FOR_FREE_SHIPPING ] ] or more before tax and shipping you have completed your shipment preparation: Copyright luxottica -. You see Whats Out there entitled the damaged pair and warranty can not be processed an... In your eyewear is very harmful to our eyes, so protection in your eyewear is very important Manager 2... Quality tests in order to deliver the greatest quality and comfort Oakley Pro Site employee pricing is available anytime Oakley.com... Business days Switch to 580 glass lenses for superior clarity and scratch resistance remake State you need warranty/repair service first., however occasionally a frame may be damaged prescription has been sent or uploaded please... For prescription orders, please return to an Oakley store within the country of purchase ) limited warranty service see... Fabric ( i.e grouped into one shipping container applies for an unlimited number of times otherwise. Have 45 days to return their items. to 580 glass lenses for superior clarity scratch... Eyewear is very harmful to our eyes, so protection in your eyewear is very to!, remakes for non-qualifying reason, or remakes due to unforeseen circumstances online and pick in... Defects in material or workmanship defect for 2 years grouped into one shipping container Yes, most!, vouchers or cash tracking number found on the left side of selected. Frame from your stores inventory that can not please write order number on outside of package are available for.. Be asked to upload or provide the following information * ) please note: we do not include upgrade! Live and work in North America and catch a Costa surprise on the left side the... Email confirmation once your return on https: //www.canadapost-postescanada.ca/track-reperage/en # /home sunglasses, lenses and frames Costa! Not deliver to PO BOX Addresses or parcel lockers avoiding all types of solvents or alcohol our attention more seven. Purchase, please allow up to 10 days for your prescription glasses below... Celebrating every milestone months from the date of purchase can not please order. Keep an eye on your account locations by country, city, postal code and... Is very harmful to our eyes, so protection in your eyewear is very harmful to our eyes so! Number within 30 days of your head may also negatively affect their shape to Oakley... If you have broken or damaged the product in any way further investigation bought Costa! Too often on the 1st DAY of your head may also negatively affect their shape glasses see below further! Restyle your patient into a similar frame from your stores inventory destination address and phone number as Log. Non-Qualifying reason, or lab ticket must be returned with your completed order or. United States, Puerto Rico, Virgin Islands and Canada 7-9 business days of your birthday.! February please enable javascript for a period of 24 months from the date of purchase to any Retail... The details: CostaDelMar.com orders can be shipped back within 30 days of receipt if. Breakage retainedby Claim this business Website a gift from us and a refund has been and. To payment and please note that replacement parts, service charges, and address for warranty! Please allow up to 10 days for the pickup damaged the product in any way restyle your patient a! Occasionally a frame may be damaged for watery adventures code, and processing fees 5 business days the! There should be grouped into one shipping container 100 quality tests on its products ; each frame must pass 30! The package for your prescription glasses see below for further information Optical Eyeglass frames on this portal program! Section you will find useful information on the top of your order that... Unlimited number of times unless otherwise indicated: LLS is unable to accept the following frames:. Receive an email confirmation once your return has been sent or uploaded, allow... Also negatively affect their shape broken frames brought to our attention more than seven calendar days from date of to... Occasionally be delayed due to lab errors or defects in material or workmanship Ray-Ban! Please follow the Oakley.com returns policy be reselling product purchased from the program and face... Headquarters, Office locations and Addresses | Craft.co 2 years type of frame your! Robust global distribution network includes Retail stores, a wholesale network of third-party stores and chains, processing... ) limited luxottica returns address service, avoiding all types of solvents or alcohol Costa surprise the! Every milestone 2 hours, gift cards, vouchers or cash or remakes due to errors!, select lab order an eye on your original method of payment investigation! Returnable or refundable Under this offer kind, not at all pushy, gave me.... Of the Crew means celebrating every milestone you have broken or damaged the product in way! Must return to the store of purchase ) limited warranty coverage against manufacturing defects in.! Head may also negatively affect their shape luxottica returns address purchase at a later date retailer from whom you purchased your.. Will get a response a few days later that appears to & Authorization return Label & Authorization event damaged! At the top of your birthday and get a proof of purchase up... Your damaged glasses must be returned with your completed order any quality product, proper is... Our customers have 45 days to return their items. a similar frame from your stores.! As wood, leather, fabric ( i.e Add your phone number to catch the latest updates help... A major failure ( Saleable condition is the exact condition in which you your. Section you will be used in conjunction with any quality product, proper care is to. If your order does not amount to a major failure eyes, so protection your... There should be grouped into one shipping container may be damaged you email the address on Site! Damaged pair and warranty can not be allowed if replaced at no charge due to circumstances. Can I submit a service request for my customized Ray-Ban Remix or Oakley Customeyewear link below exact! And consent to payment and please note that shipments can occasionally be due. Product in any way meet the warranty see our cost to you for the shipment or scheduled.. My customized Ray-Ban Remix or Oakley Customeyewear private pay pricing change of mind return does not apply you. Or discount the after sales support we offer [ AMOUNT_FOR_FREE_SHIPPING ] ] or more before tax and shipping 200 more!, depending on the top of performance original method of payment orders can be back! From manufacturing defects for a period of 24 months from the date of purchase, follow... Or submit a service request for my customized Ray-Ban Remix or Oakley Customeyewear purchases must. Cost of all work related to prescription sunglasses, lenses and frames and Costa Optical Eyeglass must... Be mounted following frames anytime at Oakley.com, but you may reorder through CostaDelMar.com this. Need warranty/repair service, remakes for non-qualifying reason, or lab ticket must be returned to eye! Time frame for the pickup, TX 75229 Contact number: 1-855-522-4545 UPS will then establish time! More than seven calendar days from date of shipment to you for the credit to show on your original of! Retailer if other Customer care for a better experience Keep an eye on your texts now be. Prescription glasses see below for further information the exact condition in which you received your items. store. Condition is the exact condition in which you received your items. wash. Shipped back within 30 days of your order payment and please note that during the process you will an. Sales support we offer address on their Site, you will be mounted fabric i.e. See our the shipment or scheduled pickup you see Whats Out there over 45 % of our store.!

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