Ive never worked a day in finance before in much of my life. And so youve mentioned a little bit about the future of work, about sort of changing regulatory environments. I would document the customers feedback for recurring issues and provide feedback to the restaurant or delivery driver as well to take note of the mishap caused. And maybe what some outsiders have written about us or thought about us. You can work alongside governments and elected officials on that, but you cant control that outcome, but you have to be prepared for what the consequences are. So what does it mean to be a world-class CFO? Follow us on social media at Stanford GSB. And were trying to get to the lowest level branch and to really understand and were really looking for the disconfirming evidence to try to see whether or not were just confirming our own bias or actually were on the right path to seeing what the right problems are. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. Being an attentive listener, I understand customer needs perfectly and provide solutions that cater to their satisfaction. Improving search functionality to make it easier for customers to find the restaurants they are looking for. For me, that meant language, that meant earning income to buy Nintendo. DoorDash is a prepared food delivery service founded in 2013 by Stanford students Tony Xu, Stanley Tang, Andy Fang, and Evan Moore. So if you could take us back with you to that moment, the investors have soured on the delivery space and you had spent six months trying to get a lead investor for the next round and all you heard was no. Joy Huang: Yeah, my guess is a lot of audience dialing in are watching this interview with food they got from DoorDash right now. Hear career advice from Microsoft CEO Satya Nadella or learn how to build your startup team. And so, for me growing up as a kid, I came to this country with my parents when I was very young, I was five years old, we immigrated here from China. Determined and self-motivated undergraduate marketing major. As a DoorDash product manager (PM), some of the things you'll be responsible for are: Analyzing market trends. Interview questions for critical thinking designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. That summer, the group changed the name of the company to DoorDash and joined the Silicon Valley start-up accelerator Y Combinator. And I believe at the time we said, would they pay $6 for it? Its not like that you kind of have to solve it there and then and so we thought that if we can tackle the hardest problem first, that other categories, at least from a pure last-mile logistics perspective, would be easier to do. What does it mean to be a world-class head of engineering or head of sales? And, Tony, I know you say a lot that you really started DoorDash out of a passion to help small business owners like your mom. As DoorDash grew, employees pitched in when there were not enough drivers. And so thats why we needed capital. Get started with your Free Employer Profile. And during this pandemic, the right and the hard thing to do was to shelf some of our business plans, and actually, make sure that the community is safe, the dashers would be safe, that merchants would have liquidity, that we can help the community, any organization that may need our help. I have been following the companys progress for a while now, and I am impressed by the way it is constantly looking for new ways to improve the customer experience and make it as convenient and seamless as possible. We knew, for example, that we wanted to ultimately build last-mile delivery thats way too big of an endeavor for just four of us inside of a classroom or inside of my apartment, right? Joy Huang: Yeah, I think its really interesting because theyre almost a contrast where youre trying to really simplify, but also at the same time you want to embrace the complexity of all the operations that is entailed in the business. What kept you going during that time and how do you convince the others to follow you? Critical Thinking for Better Judgment and Decision-Making . I would also recommend reaching out to customers for feedback to understand any pain points and identify areas for improvement. So, to ace your interview at DoorDash, we have compiled the top 25 interview questions that will help you land your dream career. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. This is what I mean by skills. Joy Huang: And as that business grow and like you mentioned at the very top, its kind of a different company every six months, right?. I think over 6 to 12 months, and you can see a year on year, are you improving on the product? As a professional, I believe in continuous self-improvement and actively seeking opportunities to develop my skills. We learned by doing customer service and when I think of thats kind of what we were doing when we were in Startup Garage. Are you improving on the skills? You kind of have to go through moments of belief and disbelief.. If youre an aspiring entrepreneur, I would say find something youre obsessive about, he says. And then the second thing is just that you learn by doing. Its always been about how do we grow and empower local economies? I think that was important. I implemented a new system by hiring a communicator that exchanged important information with both departments, thereby improving communication. But you have to trust the team, and you have to trust the process that they built to solve the hard problems. I think people had confidence that regardless of which way things were gonna go. SVS IT Solutions is a software and IT development company. Yes, as a delivery driver, I understand that harsh weather conditions are part of the job, and I am willing to make deliveries during such conditions while taking necessary precautions to ensure the safe handling of the order as well as my own safety. I do customer service actually every day because, sometimes its really hard just looking at the data to get to the digging. The company sometimes dispatched Uber cars to pick up and deliver orders, according to two former employees. So, how did you consciously think about adapting your leadership style and making sure that you are still the best person for this company for this specific stage? And I think at the time, and were trying to remember, this is in 2012 maybe the startup garage class that we took, so almost eight years ago. The company is experimenting with autonomous vehicle deliveries, a partnership with Chase to offer free deliveries to credit card customers and a red-brick commissary in Redwood City, Calif., that houses kitchens for multiple restaurants, including Chick-fil-A. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. I would say other mechanisms that DoorDash have found to be maybe helpful in this endeavor is to actually do the work. Doordash is notorious for making candidates do free labor via case studies (look it up on this app) and then ghosting candidates after. Joy Huang: You mentioned that your family moved from China to Illinois when youre young and little did you know you would soon move again, this time from Illinois to San Jose. I think by demonstrating that not just to a small group of people at the company, but really to pretty much everyone at the time. In two interviews before DoorDash filed to go public, Tony Xu, the start-ups chief executive, said he was thriving under the heat. Some dashers the drivers on our platform are really fast and accurate and others are not as much. So we had to be students of it and the only way we thought we could be students was by actually doing the work. However, you should be familiar with the syntax of your preferred language such as Java, Python, C#, C/C++. Interview questions and answers were updated by William Swansen on September 28th, 2021 It chose to work with DoorDash partly because the delivery companys technology integrated with its own. Were missing the measurement of something. We were looking a lot at the input metrics. There does not exist, for instance, some easy structured catalog where you know how long it takes to bake a deep dish pizza versus making a salad or how many apples are left in aisle six or what are the prices for this item as they are changing maybe by the hour by certain stores because of a promotion or something like that. And you dont tend to just do that overnight. What could go wrong? 1. Some of it intentionally, and Im sure some of it co-created with all the folks that are joining the company. I aim to consistently meet or exceed performance targets and eventually contribute to the companys success. Tony visited Stanford Graduate School of Business as part of View From The Top speaker series where students like me sit down to interview business leaders from around the world. And, at the company, we tend to like to say, bring your data and your insights, but not necessarily your opinions. We have two products that will continue to grow both in terms of directions and magnitude. And I think what most consumers know us for which we bring you lunch or dinner, or now increasingly, convenience items and grocery supplies and things like this. For us, that happens city by city but for other types of products that can happen maybe customer group by customer groups something like this. DoorDash has millions of dashers actually every month, and its been very fascinating to see how the vast majority of 90% of them work fewer than 10 hours a week. Our blog offers vital advice and recommendations on industry best practices. The pressure is high for DoorDash, which private investors valued at $12.7 billion last year. Thank you again for joining us. And theyve in effect are choosing, some of these part-time gig opportunities so that they can save for a project, whatever that may be. And whether thats up variance or down variance, you should be prepared. But I think having that understanding and then having the patience, if you will, to keep working the inputs. Find Your Dream Job: Interview Techniques and Resume Writing When you start with nothing and you could still grow triple digits, the only mathematical explanation there could be is that youre producing some profits somewhere, Mr. Xu said. That was really what I was doing when I was working inside of a restaurant or washing dishes alongside her and things like that, but on the other hand, I learned that this was the way that you can earn your way into better things. A Y combinator-backed company, DoorDash is . I would improve it by experimenting with unique toppings and crusts, such as introducing more exotic meat and vegetable choices and offering a wider variety of crust options, like gluten-free and cauliflower crusts. Are you improving in some of the systems? Stanford GSBs View From The Top is the Deans premier speaker series. The Stanford MBA Program is a full-time, two-year general management program that helps you develop your vision and the skills to achieve it. Im very optimistic and I think what youre going to see is I think youre gonna see more consistency across cities. And so this is what I mean when I say you cant influence that. 12 DoorDash Senior Associate interview questions and 12 interview reviews. Tony Xu: Yeah, so the goal of the company has always been more about food delivery. One investor, Ali Rowghani, said that the company lost money when it entered a new city, but that customers who tried the service tended to stick with it and use it more. And so I think there are ways in which you can look at rates of progress, but I think its first and foremost recognizing what is it that youre actually trying to get better at? Its largest investor, SoftBank, pushed it to merge with Uber Eats last year, according to a presentation viewed by The New York Times, which was earlier reported by Bloomberg. I think in the US thats north of 50%, that number has been true in pretty much every decade that its been measured. And then, what kind of morphs even over time is, how do you actually scale this culture that you built? DoorDash does not require that you know any specific programming language before interviewing for a tech position. All these factors together contribute to making the food delivery experience smooth and enjoyable for customers. Other investors said that the market for food delivery was bigger than taxis and that DoorDash could be bigger than just food, eventually delivering all kinds of goods and services. Armed with that funding, the company began spending to grow. DoorDash has forged partnerships with over 340,000 restaurants in more than 4,000 cities, providing customers with an extensive range of cuisines to choose from. I would use customer feedback to improve the platform, offer promotions and discounts to new and existing customers, expand our reach through partnerships and collaborations, and use targeted digital marketing campaigns to attract new customers in the desired demographic. Doordash does a great job of staying a step ahead of the curve. Whether that means its difficult to raise financing or whether a global pandemic hits. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. It also has its share of enemies: Regulators who have poked holes in the start-ups pricing and employment practices. Soon, a new group Wall Street investors will pick a side. As a subscriber, you have 10 gift articles to give each month. I would handle challenging customers in a professional and empathetic manner by actively listening to their concerns and complaints to fully understand their issues. And so thats what were trying to do, I think its not gonna happen overnight. doordash critical thinking interview. When Mr. Xu and his now wife were dating long distance, he bought 12 plane tickets at the beginning of the year to ensure they would see each other once a month. I mean, these are tricky questions, where we first have to almost study the world first before we start, hopefully, bring value to different people inside that world. During an interview with Doordash or any employer, you should make sure you always listen carefully to the complete question. An Uber spokesman said its mergers and acquisitions strategy was ours and ours alone.. However, its vast network of restaurant partners allows the company to offer a wide variety of food options to customers in many different areas. And its tough doing one thing well, and so as you kind of go forward, you want to sequence that appropriately. I stay informed of industry trends and advancements, take on challenging tasks and projects, seek feedback and coaching from my seniors, and engage in training and development programs. The second thing is that you have to have a bias for action. An interview with DoorDash is a golden opportunity to showcase your skills and qualifications and get employed at one of the most prestigious organizations. I never hesitate to take calculated risks and try new approaches. And so I think we have a long ways to go, but were excited about the journey ahead. DoorDash is a pretty strong writing culture we tend to start meetings by reading documents that people have written. I would ensure that we're paying attention to the details competitors would try to cut corners on. This interview was conducted by me, Joy Huang of the MBA class of 2021. You will be asked to discuss your take-home assignment during this interview. Incorporating AI-powered chatbot for quick and efficient customer support. Joy Huang: I think sometimes we forget that DoorDash wasnt always a sure bet. It was how we responded during a difficult time for everyone. Because you cant let the uncertainty if you will, necessarily, I guess stop all things, or stop all activity. So Im not talking about big things per se, but thats what I thought a lot about as a kid. And youre almost making tweaks along the way. Theme: We are one team. And a business like DoorDash requires quite a lot of capital in order to scale. Tony Xu: Yeah, I think, again, there isnt a silver bullet and youre right. We consider research to be the backbone of what we do at DD. Tony Xu: Yeah, well, I think the first lesson that we learned is, whats ultimately the almost overly simplified problem that youre trying to solve and, if you can ask yourself that question very crisply, I think thats a very clarifying way to really test ideas very quickly. One of the reasons why we started with restaurants was, if the goal ultimately is to bring you everything inside your city in minutes, not hours or days, we thought it would make sense to start with what we had guessed to be the highest frequency category first, so that we have lots of activity. So operating at the lowest level of detail is pretty much trying to find your way to the right problem and it almost never is at the surface. I know Tony, many of us have been following DoorDash for a while, and seeing the wildly successful IPO that you recently had congratulations on that, by the way. DoorDash competes with companies like Grubhub, Uber Eats, and Postmates. Anybody done these? I would improve the application and website of DoorDash by conducting user research and gathering feedback from customers to understand their pain points and needs. Furthermore, proper packaging and labeling ensure a seamless delivery experience. Joy Huang: Yeah, I think we are really obsessed with data today and its really good to keep that in check and know that its really worth it to deliver and order once in a while. Tony Xu: I dont know if its taught anymore. Tony Xu: Send me feedback at any point in time. Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. I can guarantee that my customer service experience and strong communication and problem-solving abilities will make me a valuable asset to the DoorDash team. 911 dispatchers are the first responder to the emergency. And I think again I mentioned earlier that most of GDP still happens inside local communities. I would make sure to comply with the food safety guidelines set by DoorDash and the local health department and would take the necessary precautions to avoid cross-contamination, such as using separate containers for raw and cooked foods and washing my hands regularly. Tony Xu: Yeah, and it goes both ways, right? Once a year, he and Mr. Tang, now DoorDashs chief product officer, race each other in a sprint. 45% of respondents listed an on-the-spot job offer in their top three . So thats still a big part of the journey for us right now. And I know many of us in this audience are taking startup garage right now, which is famously the class where you started DoorDash back then was paloaltodelivery.com. Tony Xu: Yeah, I mean, I really dont think this is a story you can tell, back then looking forward, its only a story, maybe you can connect the dots looking backwards. And I think your ability to articulate that to those around you is really important. Moreover, I would provide clear instructions and follow up with the customer to ensure their issue has been resolved. It stresses providing quality service and support, being responsive to customer requests and inquiries and continuously striving to exceed expectations to build long-term trust and loyalty. DoorDash is a leading food delivery company established in 2013 that operates across the United States, Canada, and Australia. And its a very important part of making sure that our work with merchants and our work with dashers can continue. And you drove all the delivery for DoorDash in the in the first year to a year and a half. And Id like to expand on the second point a bit too, because like you mentioned, the four of you drove as drivers for FedEx and Dominos to learn about how delivery works. Joy Huang: Nice. We always wanted, at DoorDash, to be a person who showed up with a check, he said. Those were the three questions that we were trying to answer. As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. Moreover, if you are able to demonstrate your problem-solving skills and your ability to work as part of a team, you can make a strong impression on the interviewer and increase your chances of getting hired by DoorDash. For DoorDash, going public is a necessity.. So an obviously youre gonna have to do more than just logistics or ordering in order to actually build a full-stack service that we have on our marketplace. And you start realizing that hopefully to bring something to you something especially that perishes in minutes whether its ice cream melting or pizza is getting cold and doing that over and over again consistently because this is something that you dont really get any points for the first set of deliveries that you got right if you got the current one wrong. This in many ways, is, at least in what Ive observed, never have I seen this type of behavior in any work environment before. Its only three questions. These might include project scope, budget, timeline, quality, customer satisfaction, and team performance. Im curious, how did that shape the type of business that you then want to create? I took ownership of the situation and went to the restaurant to personally retrieve the correct order and deliver it to the customer with a sincere apology and a small token of appreciation. Or really frankly doing anything that will take a period of time, which is, what you do today may or may not pay off right away. And so, I think that these are small things when I look backwards, and I think what it taught me was that if you put your mind to whatever new thing it is and you may be either because of reality or because of putting yourself in that frame of mind to think that you have nothing to lose, theres a lot of upside. DoorDash said last week that it had confidentially filed to go public, setting itself up as a test for whether highly valued money-losing start-ups can make it onto the stock market at a time when Wall Street is deeply skeptical of such companies and the coronavirus outbreak has caused market turbulence. With our detailed interview questions and answers, you can prepare well for the interview and pave the way for a promising career.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-mobile-banner-2','ezslot_13',155,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-mobile-banner-2-0'); Top 25 Electrical Machines Interview Questions And Answers in 2023. Joy Huang: Its truly impressive to see that you took a lot of what other people might see as obstacles in stride, and then built this drive that we will also see in the story of how you created DoorDash. 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At DD me feedback doordash critical thinking interview any point in time, are you improving on interviewers... Entrepreneur, I would say other mechanisms that DoorDash have found to be maybe helpful in endeavor! 6 for it mean when I say you cant let the uncertainty if you will be asked to discuss take-home... Hard problems research to be a world-class head of sales and qualifications and get at. Things per se, but thats what I mean when I say cant. Products that will continue to grow both in terms of directions and magnitude always wanted at. Dispatched Uber cars to pick up and deliver orders, according to two employees... Microsoft CEO Satya Nadella or learn how to build your startup team system by hiring a communicator exchanged! Other mechanisms that DoorDash wasnt always a sure bet risks and try new approaches Im sure some of co-created... You might expect this round to last anywhere from 30-75 mins about as a,. 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