We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth. This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. Brand Representative for Inspired eLearning. Scrolls Twitter m t.co/DuZMOvn2Lq. I'm now part of an IT team of about 120 that supports around 4,000 users. Come on over and participate in the poll. by John Sheesley in CXO. DBAs are responsible for ensuring that databases are up and running smoothly. 8 a.m. 5 p.m. GMT Developed by network and systems engineers who know what it takes to manage todays dynamic IT environments, Didn't find what you were looking for? Auvik provides out-of-the-box network monitoring and management at astonishing speed. Ever. WebServer Support Staffing Ratios 2021 November, 2021 $ 495.00 Although the demand for server support personnel has declined since 2012, in recent years there have been small increases, indicating a flattening of the staffing ratio. 80% WFH with users living across the country (one person in Canada). Shreya Futela, The IT industry is a rapidly changing landscape. In responding to the survey questions in this module, unless specified otherwise please enter data that describe your IT environment during the prior fiscal year (FY202021). we were a Distributor so lots of EDI and the such. Use AI to guide staffing levels based on sales, foot traffic, and more. The way I figured it, I can be flexible. At minimum I would have 4 staff members for an organization your size. lol. Our company has about 125 employees across 3 primary offices and a few small cells. 350ish Adjunct (part-time) Faculty. Microsoft Azure, Exchange online, Sharepoint, Teams, Power Platform, Microsoft security, Intune, et, Point of contact for MSP handling some private cloud stuff. remote offices were no more than 5-7 people. The most difficult to get rid of was written in largely undocumented COBOL, and duplicating all the functions took 15 years of development. Gartner clients canlog into access the full library. is one of the most important functions in any organization. 2022Gartner, Inc. and/or its affiliates. Otherwise, it's impossible to measure whether you're meeting expectations or not. And the mean average was about 161 users per tech. It wasn't really a problem unless poo hit the fan, which only happened when we had a system crash. From 20-30 tickets per day in 4 years, I'm getting one per day. 120 users across 3 offices? This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision. 2021 IT Organization, Staffing, and Financing This module contains questions about central IT organization, staffing, and financing. I wonder what your team's daily tasks would be? at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. All Rights Reserved. WebCIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. Work in education and we have around 2,500 staff and 15,000 students. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. Hi! at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. Their numbers included both staff and students. Our department is around 12 people with different degrees of roles. The amount of IT people you need really just depends on your organizational needs. This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. It is the first line of defense against IT problems and can be a major source of frustration for users. WebManage your IT staffing levels. Everything was in-house, and it was a non stop cluster. That non-profit took over another agency, and the number of staff and locations literally doubled. Depends on the industry , I know law should be 1 IT person per 32. Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. All rights reserved. Gartner Terms of Use One IT staffing ratio that is particularly interesting is the data management staffing ratio. Also provided me with more T-shirts than I will likely ever be able to wear out. Shaivya Kaushal. 1 low level Help desk guy, 2 in the middle can do both help desk and help out with server and networking things. I work at a company that has a lot of internal services that need various experts in various sectors of IT. We offer one-on-one guidance tailored to your mission-critical priorities. This staffing model assumes that each employee has their own computer and that the majority of support requests are for desktop computers. Were on a mission to automate workforce management for hourly employees and bring productivity, optimization and engagement to the frontline. 350ish Adjunct (part-time) Faculty. I'm supporting 30 users, 7 sites, over 100 wifi aps, over 300 cameras, plus anything that turns on and goes "beep". WebIn this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a 75% discount over the cost of these 16 reports if purchased separately. Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. Documentation & Uninstall Information. The survey below shows that IT staffing levels can vary significantly by the size of the company. No one should ever ask about our level of compliance with international banking laws.. Got something to say? Gartner Terms of Use A high data management staffing ratio indicates that a company has a lot of data and may need more IT staff to manage it effectively. (edit) We also supported 30 proprietary apps, some written in-house, most by contractors and all very ancient. I also had a 2-week long road trip last summer, interrupted by only two calls about issues, both dealt with within 15 minutes. If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. I can provide as 3 datasets, the 3 IT jobs I've had: Based on this data, that's 1 IT person for 127.5 users. Just me for the bulk of the IT stuff. We were 4, now they are 3 since I left, and soon to be 2 when a colleague moves into SIS. WebManage your IT staffing levels. How Does Augmented Reality Address Top Business Priorities? If you take out those highest numbers, heres how they average out: This is the distribution with the numbers over 700 taken out. Eric Stegman, Another way to calculate IT staffing ratios is to look at the number of IT staff members related to the total number of devices they support. Ratio of IT Staff to Employees. At TechTIQ Solutions, we are your mosttrusted software development companyanddigital transformation consultant partnerand are focused on getting projects done accurately, effectively and efficiently. IT staffing ratios give us an idea of how well we are staffed in relation to our workload. Critical Capabilities: Analyze Products & Services, Digital IQ: Power of My Brand Positioning, Magic Quadrant: Market Analysis of Competitive Players, Product Decisions: Power Your Product Strategy, Cost Optimization: Drive Growth and Efficiency, Strategic Planning: Turn Strategy into Action, Connect with Peers on Your Mission-Critical Priorities, Peer Insights: Guide Decisions with Peer-Driven Insights, Sourcing, Procurement and Vendor Management, 5 Data and Analytics Actions For Your Data-Driven Enterprise. When it comes to IT staffing ratios, a few interesting metrics can be looked at to determine whether or not an organization has the right number of employees in specific IT job functions. We had an on call person if we had major issues. Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. because honestly, for the most part I wouldn't change a thing. The only oddball is an ancient version of Citrix they're using to access their equally ancient ERP system. It's been a wild ride. at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps. CIOs also were asked, "What would be the ideal ratio of internal end-users to technical support employees at your company?" Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a 75% discount over the cost of these 16 reports if purchased separately. They also play a critical role in data security. We have 2 People, for 120 people and currently 10 offices in 4 different towns. We offer one-on-one guidance tailored to your mission-critical priorities. Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. The only reason I have been pushing for a second hire lately is mainly because I am 50, and starting to have some health issues. Whats the ideal ratio support staff ratio in your MSP? I hate to put it this way, but fortunately 1 died while I was in the process of restricting vacation due to taking sick time to repeatedly bail her drug-addled daughter from jail. We just wrote about the cyber security skills issue here. Unless you're going to hire someone who is going to fully purchase your equipment, re-image and deploy your systems, activate and issue all your mobile devices, perform asset tracking, do warranty services, AND do IT support for your in house server equipment and whatever other random cloud based products you use and be forced to learn the custom products you use and support those in house as well, it's totally a waste to get an in house IT person at that size. As I started his role was reduced more and more. A good rule of thumb is that there should be one support staff member for every 50 users. Fill out the form to connect with a representative and learn more. Evaluate your IT key performance indicators (KPIs). The condition of the office was really bad. This is normally a position for someone in HR or Safety or something of that sort that is interacting with people frequently and they just manage a list of IT related issues and hand them off to a third party IT person when they reach a tipping point. and On Spiceworks, many people responded with details about the environments they supportand the range was notable. 70% of users in HQ. Evaluate your IT key performance indicators (KPIs). The most common staffing ratio is the number of IT support staff per 100 users when it comes to IT support staff. Deciding the proper user/IT support ratio. Has it changed over time as youve brought on new clients or systems? 1. Chris Matchett. Speak with a Gartner specialist to learn how you can access peer and practitioner research backed by proprietary data, insights, advice and tools to help you achieve stronger performance. 2023 Endeavor Business Media, LLC. I don't intend to be critical, but I hope some of you realize the leverage you have and advocate for some help, regardless if your pride thinks you need it or not. Monitoring and management of provisioned mobile devices should be kept in-house. The survey below shows that IT staffing levels can vary significantly by the size of the company. Build schedules, optimize staffing levels, and manage labor costs. Employees accustomed to waiting for help troubleshooting a PC, accessing company network folders or checking e-mail won't be surprised to hear that the technical support function of many businesses is understaffed. Every IT function needs redundancy, that includes staff. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. With most of the employees working from home and about 70 on one site and 40 on another, all sites has their on IT Staff+help. The company I work for , we have 1 to 60 ratio which includes helpdesk, developers, infrastructure, could , networking , security and DC teams. Technically I believe at our college we have around 55 IT employees (Ful-time/Part-time and student). LaserValley Technologies is an IT service provider. Learn how to simplify employee scheduling, optimize labor costs across locations, and help managers make the right decisions in the moment. and staffing metrics for over 25 industry and government sectors. And over 200 student employees. I always take my laptop, just in case. IT Staffing ratios offer great benefits to businesses. If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. Of the 65: 8 are 100% management (non-technical) Organizing for Results: IT Structures and Staffing Survey, Minimum Wage by State in 2023 All You Need to Know, 4 proven steps for tackling employee absenteeism, 8 ways to reduce overtime and labor costs. Staff ratio it staff to user ratio 2021 your MSP server and networking things the majority of support requests are for desktop computers one-on-one tailored. Stay ahead of disruption and accelerate growth users across 6 locations with 6 IT staff living the! Commonly asked and difficult to get rid of was written in largely undocumented COBOL, duplicating. Always take my laptop, just in case contains key take-aways and recommendations for impactful next steps provide actionable objective... Erp system network monitoring and management at astonishing speed how they average out: the median was. Likely ever be able to wear out 4 staff members for an organization your size locations literally doubled mission-critical! 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