You may need to first push down on the SIM card for it to pop out of it's compartment. System Update 2 The details: Release date: 01/12/2023 Software Version: 3.2.0.5 What's changing: Here's how to view the SIM card number associated with your 5G Internet Gateway. One big misconception about external antennas is that external antennas primarily help you increase your data rates by increasing the signal strength, but that's not the case. Extend your session by clicking OK below. I am on software version 21432. What's changing: Due to inactivity, your session has expired. Here's how to run a speed test for your 5G Internet Gateway. Due to inactivity, your session will end in approximately 2 minutes. We'll talk more about this in the next section of this guide. The current software update addresses the following: The details: Here's how to change the admin password to manage settings for your 5G Internet Gateway. Carrier aggregation allows the 5G LTE Router to connect to multiple cellular bands simultaneously. Learn about set up, advanced feature use and navigation. A new 2.4 GHz IOT radio will be available to allow you to keep Band Steering / SON enabled on your primary network while also enabling a dedicated 2.4 GHz SSID / radio connection where needed. By enabling it, it gives you almost all the channel options for 5Ghz to choose from. Here's how to configure parental controls for your Verizon Internet Gateway(ARC-XCI55AX). Find device-specific support and online tools for your Verizon 5G Internet Gateway. Sometimes I can just wait a few minutes and it comes back online. Extend your session by clicking OK below. Before you get started, you will need the following: Be careful not to damage your Verizon Home Internet Gateway while disassembling. Here's how to access LAN settings (IP address, Subnet mask, etc.) Software Version: 3.2.0.5 As Verizon's 5G coverage continues to expand, its 5G Home Internet service becomes more competitive . The 5G gateways don't have a bridge mode and the providers are moving away from the GUI in favor of forcing the app for making changes. Learn about set up, advanced feature use and navigation. Please sign in again to continue. By using Verizon's 5G network, Verizon 5G Home Internet delivers the latest fixed wireless connection that's faster than DSL and satellite. The higher gain on these antennas can give you better performance, but only when you have a clear view of the tower. Software Version: 3.2.0.14. Software Version: 3.1.1.27 Step 4: Remove the loosened plastic flap to access the Verizon Internet SIM card. I know there's lots of other customers in the same position as I am. The current software update includes: Verizon Internet Gateway (ARC-XCI55AX) Software Update. Here's how to enable / disable data for your Verizon Internet Gateway(ARC-XCI55AX) from the admin page. Modem/System recovery improvements to reduce recovery time for modem crash scenarios. The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. I have had this problem since the day I received the device last summer. Is there a way to rectify the issues without new hardware? vman10809. Verizon is pleased to announce a software update for your device. Due to inactivity, your session has expired. $70 per month w/ AutoPay. Here's how to view devices connected to your Verizon Internet Gateway(ARC-XCI55AX). Our 5G Home Internet Tech Support team can fully assist you in going over all options with your device at 800-922-0204 to ensure that you know all the details and options.-Sean 0 Likes Reply Re: Verizon Internet Gateway NCQ1338 Bridge Mode Emsworth Member 02-13-2022 03:38 PM Extend your session by clicking OK below. Congrats, that device supports the use of external antennas! It features a . Looking to get the best possible data rates from your Verizon 5G Internet Gateway (ASK-NCQ1338, ASK-NCQ1338FA, or ASK-NCQ1338E)? Since I didn't see a thread yet, post your experiences here. NOTE: This model of Verizon 5G Gateway does NOT support the use of external antennas. New comments cannot be posted and votes cannot be cast. Due to inactivity, your session will end in approximately 2 minutes. See all 5 Connect with us on Messenger Visit Community 24/7 automated phone system: call *611 from your mobile Depending on your ability to see your local cell towers, there are offer two different 4x4 MIMO antenna kits to choose from: This 4x4 MIMO Panel Antenna kit will provide meaningful signal improvement, even if you're surrounded by trees, hills, or tall buildings. We're always striving to improve your experience, but we understand that you may be experiencing connectivity issues due to a recent software update on the 5G Internet Gateway. Here's how to access the admin page, which helps if you forgot the admin password for your 5G Internet Gateway. Here's how to access the admin page on your Verizon Internet Gateway(ARC-XCI55AX). Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. What's changing: I really don't want to interrupt the internet use in the house to wait for the gateway to get activated as a primary router. I've rebooted the device a dozen times, clicked the check for update, and even called . We need a resolution and a timeline. However, there's one big caveat: In order to improve your signal quality, you need to both aim and shield your outdoor antenna properly. Here's how to properly mount your 5G Internet Gateway on a wall. Verizon 5G Home Internet plans and prices Verizon keeps things pretty simple. Due to inactivity, your session will end in approximately 2 minutes. Here's how to enable Wi-Fi Protected Setup (WPS) on your Verizon Internet Gateway(ARC-XCI55AX). Have a phone you love? The details: This user guide can help you get the most out of your device. Due to inactivity, your session has expired. The current software update: Verizon Internet Gateway (ASK-NCQ1338) Software Update. This User Guide can help you get the most out of your Verizon Internet Gateway (ARC-XCI55AX). Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. I've been hardwired from the start, using two switches and wireless and tried every combination, disconnected devices one at a time rinse and repeat troubleshooting and nothing has mattered in terms of the disconnects. Please sign in again to continue. Software Version: 222146 and our Here's how to properly mount your 5G Internet Gateway on a window. I have had Verizon Home 5G for about a month now. You also need to ensure that your router is plugged into LAN 2. Extend your session by clicking OK below. This online tool will help you identify and resolve problems with your device. Here's how to view the software version your Verizon Internet Gateway(ARC-XCI55AX)is running. I've tried rebooting the box and unplugging from power for 10 minutes, but it still refuses to download the new firmware. Fecha de lanzamiento: 01.17.2023. I just noticed a new firmware was posted today. My GL.iNet router which flagged the NAT issue before shows all clear. There will be some changes to how the primary SSID and Band Steering / SON capabilities will be presented and managed. The layout and advanced router settings will see several changes. In this guide we'll describe the two best options we have found to provide an improvement in their Verizon Home Internet data speeds. Order Online. Here's how to test the firewall settings for your Verizon Internet Gateway (ARC-XCI55AX). Easy returns. Instead of using regular connectors, the current generation of the Verizon 5G Internet Gateway uses both "Spring-Contact" and "MHF-SW23" connectors for the cellular and Wifi antennas built into the body of the device. This content is for the Verizon Internet Gateway (ARC-XCI55AX). If your Internet Gateway is having power issues, view this info. Extend your session by clicking OK below. on your Verizon Internet Gateway(ARC-XCI55AX). There doesn't appear to be an option to update it in the web interface. NOTE: These Verizon 5G Internet Gateway models do NOT support the use of external antennas. Release date: 10/17/2022 Have a phone you love? Software Version: 220745 Step 6: Reassemble in the system in the reverse order of these steps. The details: Got the Verizon Internet Gateway (ASK-NCQ1338) in two days ago. The layout and advanced router settings will see several changes. Improvements to LED behavior; includes during first time activation and scenarios where the gateway is not properly provisioned / activated. Satisfaction guaranteed. Here's how to view the SIM card number associated with your Verizon Internet Gateway(ARC-XCI55AX). Waveform does not make any guarantees nor take any responsibility for damage caused to your unit when following these instructions. The picture below displays an example of some of the many "Spring-Contact" and "MHF-SW23" connectors present within the Verizon 5G Internet Gateway (ASK-NCQ1338). The details: This online tool will help you identify and resolve problems with your device. Please sign in again to continue. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Discover the benefits of the most recent software update & view instructions to see how to download the software to your Verizon Internet Gateway (ARC-XCI55AX). I'm really excited to get the IP Passthrough feature working (I may cancel T-Mobile Home Internet because they don't have this feature). Software Version: 3.1.1.28 The firmware upgrade over-the-air (FOTA) process can take several minutes to complete. for your 5G Internet Gateway. Here's how to view the stock keeping unit (SKU) on your Verizon Internet Gateway(ARC-XCI55AX). BTW Verizon did make some adjustments on their end which seems to have stopped the frequent random internet connections dropouts and resultant IP changes, Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure, Re: Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure, Have a phone you love? Release date: 01/17/2023 I also cannot reboot the router from "my Verizon" app: every time I do it cannot reconnect without me physically disconnecting the power connection. Here's how to create a wired Ethernet connection from a computer to your 5G Internet Gateway(LVSKIHP). This is happening on my iPhone and Mac using Safari and Edge. However, for users with line of sight to the nearest tower, our 4x4 MIMO Log Periodic Antenna kit is recommended. Since the Verizon 5G Internet Gateway supports a 4x4 MIMO connection, to get the fastest data speeds possible we highly recommend 5G LTE Routers that also support a 4x4 MIMO connection via four external cellular antenna ports. on your Verizon Internet Gateway(ARC-XCI55AX). To enable, go to LAN settings and enable IP Passthrough. While still directional, this antenna doesnt require line-of-sight to the tower. WPA2 will now be the lowest Wi-Fi security setting / option available. Share Connect with us on Messenger Visit Community Verizon Internet Gateway (ARC-XCI55AX) Software Update Verizon is pleased to announce a software update for your device. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Extend your session by clicking OK below. Here's how to set up your Wi-Fi (wireless client connection) on your 5G Internet Gateway. This limitation applies to the white Verizon 5G Internet Gateway for Home Internet (ASK-NCQ1338 and ASK-NCQ1338FA) as well as the black Verizon 5G Internet Gateway for Business (ASK-NCQ1338E). Do not restart the gateway when it's updating. 5G Home Plus. Firmware updates Firmware updates are pushed out automatically when available. Less than a week ago, there was a software update which enabled IP Passthrough mode on the device (previously just DMZ'd the eero). Access the router configuration tool then click Device Settings Firmware (on the left menu). Join Us in Asking Verizon to Add Support for External Antennas! Please sign in again to continue. Here's how to restore your Verizon Internet Gateway(ARC-XCI55AX) to factory default settings. "We hope you're enjoying your 5G Home Internet service. For the Spring-Contacts to meet and enable the system to recognize Wifi and Cellular Antennas, the enclosure must be fully reassembled. Here's how to display or not display the Wi-Fi name for yourVerizon Internet Gateway (ARC-XCI55AX)to other devices. Recovery time for modem crash scenarios posted today just noticed a new firmware was posted today or display. It, it gives you almost all the channel options for 5Ghz to choose from router is into... 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