Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. 10 min telephone interview 3 4. First, an online assessment. The process took 1 week. 210.65.88.143 Get access to Richard course at:https://passmyinterview.com/customer-ser. A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. Was ok. I interviewed at Jet2.com and Jet2holidays (Palma de Mallorca), Group activity to make a bridge or animal out of paper . The person on the phone was lovely! Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. The assessment day consisted of: a presentation about the company. I was then sent an email with a maths and English assessment. Leeds, United Kingdom. 3 Jet2.com and Jet2holidays Airport Representative interview questions and 3 interview reviews. Internet and download speeds. We're proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. Slightly unprofessional. Common stages of the interview process at Jet2.com and Jet2holidays according to 225 Glassdoor interviews include: Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. The process took 2 weeks. Internet and download speeds. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Dec 2017, Awful team in recruitment. The companies are today announcing more Download and readJet2 plcslatest trading update. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. This lasted 10 minutes and I was asked two competency questions. para informarnos de que tienes problemas. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. They are very polite and helpful during all process. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. Very Friendly. When customers were in need of something, I worked hard to answer their questions, and if I . I applied online. At the end they told me I passed and offered me an invitation to their assessment centre, which was supposed to be on the 18th of February. Glassdoor users rated their interview experience at Jet2.com and Jet2holidays as 65.0% positive with a difficulty rating score of 2.62 out of 5 (where 5 is the highest level of difficulty). I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. an. These tests come in two formats: the first presents a situation and 4 possible solutions. The next most popular option was that they felt a bit more excited to work there with 15% of 103 respondents choosing this. I thought I had done very well in all of these however I was unsuccessful. And not to forget a pair of free return flights for those sharing their birthday with us Birthday cake Discover more about our customers and help us spread the word about our award winning brands. Visit this page; Cabin Crew. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. No apology or response to emails advising error. Then a 1 to 1 interview followed by a role play when a customer has hand luggage to big and to heavy you must tell them they have to pay being polite and sympathetic, Anonymous Employee in Manchester, England, I applied online. Step four: face to face interview. Jet2 Customer Service. This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! Following the test, I was asked a series of questions around why I wanted to work for Jet2, what my skills and experience will bring to the table and I was asked a few scenario questions which I had no difficulty answering. Richard McMunn gives you his TOP 7 Customer Service Interview Questions and answers! Ans - I would love to deal with customers. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. 1 preguntas de entrevista de Social Media en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. Get a quick guide about Delta airlines refund policy & rules. Day after we were at Leeds/Bradford for our flight to Zanti. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. Il primo step si basa su una video interview su una piattaforma. Responsible for resolving our customers concerns after their return from holiday, our customer service executives collate information and correspond with our customers to ensure a resolution is reached for each and every query. Guy was very direct and not warming at all, salary rubbish and waste of time on a telephone interview. I interviewed at Jet2.com and Jet2holidays. This website is using a security service to protect itself from online attacks. Over 60% of our holidays are sold online! The second test format also presents a situation with 4 possible solutions and you must choose from those 4 how you are most and least likely to respond. I know I havent got the job which is why Im writing this now. Se continui a visualizzare Tell us about a time you delivered exceptional customer service. Birthday cake Short, straightforward and to the point. The process took 1 week. Jet2 is also known for looking after their staff with rewards, such as-private medical insurance, competitive pay and . The process took 4+ months. You can dial theJet2 customer service numberanytime from anywhere. I then asked for feedback via email and was told I would receive a call between 1pm and 2pm on 24/02 this never happened! 1 Jet2.com and Jet2holidays Contact Center Advisor interview questions and 1 interview reviews. Every process has own aim to demonsrate my skills. To check the status of flight booking Press 2. Customer service advisors must enjoy helping customers and be able to do so in a friendly manner. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. Applied online through the Jet2 careers website. Just be prepared, I applied online. Fly with us and take your career to new heights. Jet2.com and Jet2holidays fly high at prestigious Globe Awards. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired lick the link to read more about the evening. Whole branding is trustworthy for expressive intention only and does not mean any relation with any airlines or organisation. 3. The best mode to contact a Jet2 representative is to call its customer service department, as shown below: There are times when making a phone call seems a big thing. How do I set up a search agent alert? Asked 5 August 2021. Throughout the who process of submitting your online application form, they are there you answer any questions you may have about the role or about the application process. All unsociable hours and I got the impression they arnt too bothered about their staff. One of the most positive interview experiences I have ever had, I applied online. They changed dates and ignored my emails asking for a new date.just expected me to drop everything. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! Si continas recibiendo este mensaje, infrmanos del problema I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. A career with us means youll be a part of our fast-growing business and share in our many successes. Can't find what you are looking for? . On 8th June my friend and I dropped cases off at airport. Click to reveal Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Even got an email on 5th jan saying i was unsuccesful on face to face interview but thanks for attending . Anonymous Employee in Edinburgh, Scotland, I applied online. Step one: submitting application. Your answer should show that you have empathy for customers and want to make their experience as positive as possible. The process took 5 days. The companies are today announcing more Download and readJet2 plcslatest trading update. A band to help our customers get into the holiday spirit 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Ci Also, it might take some time to get a reply from the airline personnel. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. To get all information about your flight, you can visit the Jet2 customer support page. Our dedicated customer service SJT . It seems taht they are really care about this recruitment process. Be ready 10 minutes before your interview time so you have a chance to settle yourself. Note that you are dedicated to providing the best customer service possible in all situations involving customers. 1 Jet2.com and Jet2holidays Administrator interview questions and 1 interview reviews. excuses voor het ongemak. Visit this page; Pilots. Join our Cabin Crew and make sure our customers experience our famously friendly service. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. What they ask at the online interview for airport customer agent service? A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Weve developed our focus on customer service through our Take Me There values and Leadership Framework. The scenario would be how you would handle a customer call. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Feltham, England: [salary]. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC. First round is telephone interview, then face to face and then acting out a scenario. Very Friendly. Choose the appropriate topic and category of your question to reveal your answer. The process took 1 week. Airline You'll keep us flying and give support both in the air and on the ground. Jet2 is known for its friendly customer service and this is no different in their job interviews. I applied online. message, please email Clearly just an exercise to how you sound on the phone.. she was more interested to know how Id get to work should I be successful. We were in & out in 15 minutes. The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. Based in the UK, we support our teams in destination to deliver a VIP customer service. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. There might be times when you need assistance from an expert while flying through Jet2 Airlines. Step two: online written assessment. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. telephone interview with HR/recruitment. Thank you, Hello, am writing to just say a merge thank you & 10/10 to all jet2 staff. las molestias. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. Well done everybody. Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com Balloon arch real person. Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. View All. Sep 2014 - Apr 20227 years 8 months. At Jet2.com and Jet2holidays, we appreciate the hard work of our colleagues and reward excellent performance. Anonymous Interview Candidate in Blackpool, England, I applied online. 2. Pilots Fly with us and take your career to new heights. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Holme: 22,300. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Kay loves working for. Short interview, to establish whether children and pets will be at home etc. 19 May 2015 by TTG Staff. A career with us means you'll be a part of our fast-growing business and share in our many successes. Jet2 back in black despite 'difficult return to normal operations' . Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role. om ons te informeren over dit probleem. .css-1kyouo5.css-1kyouo5{color:white;border-radius:2px;background-color:#1861bf;}, I interviewed at Jet2.com and Jet2holidays. The action you just performed triggered the security solution. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland) in Jan 2016, Telephone interview, assessment day when you had to complete personal interview with a manager answering standard customer service questions, then have a company introduction and presentation. Extremely helpful assistant. Wir entschuldigen uns fr die Umstnde. How do I speak to someone at Manchester Airport? Directed me to ring up and re-book my seat for free. This is a great quality for a customer service advisor to possess. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Glassdoor users rated their interview experience at. Followed by a video interview. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, When you worked in a team Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. Always follow up. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. The process took 2 weeks. when did you give VIP service. I had to write a response to the customer, highlighting all their points of complaint and try to come to a suitable agreement.This test would seem like it is all about your negotiating skills but it isn't - it's to test how competent a letter-writer you are. After I passed this which I found out as soon as I had answered the questions. , a roleplay and an interview work of our fast-growing business and share in many. Both overseas and in the air and on the ground with rewards, such as-private medical insurance, competitive and! Lasted 10 minutes before your interview time so you have the it know-how or project skills to our! Service interview questions - basic interview style questions why jet2, previous experience in customer... A lovely holiday the most positive interview experiences I have ever had, I applied online high at prestigious Awards! Dec 2017, Awful team in recruitment note that you have the it or! 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