4. Disconnect the video cable from both ends and reconnect again after a minute. i use 2 displays (hdmi + usb c). 4- What is the refresh rate that you are trying to achieve with the desired resolution 2560x1440? Is the issue happening since the first day that you set up this configuration (Intel NUC + 2 ASUS* monitors)? Please make sure that you select your appropriate region and make reference to case number 4708030. 6.3- To save your scan, click Next and click Save. NY 10036. For me it looks like NUC11TN is doing some unwanted processing to image that you cannot change from the settings. Actually it is not strange because NUC11 still might be using LSPcon, so there is no true HDMI ports but just converted internally from DP (if I undestood correctly). Intel technologies may require enabled hardware, software or service activation. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The NUC can do 2560x1440 (or higher) on both HDMI outputs when connected to 4K monitors. No display ona multi-display setup via HDMI and DisplayPort*. See Intels Global Human Rights Principles. I did some more testing via the Intel Graphics center. Remember me Here is our "contact us" information: https://www.intel.com/content/www/us/en/support/contact-support.html#@8. Is it possible that a component is resonating? We made sure to run the same BIOS version and the same graphics driver version. This difference and the fact that the HDMI monitor is always monitor 1 may have some implications. In this Windows 11 guide, we will walk you through the steps to fix problems that may be preventing your computer from detecting an external monitor. As per this thread below it was suggested that USB-C - to DP is a way to go which was great. On MAX it is hard to hear from normal use distance but OFF making it possible to detect. If you must replace your graphics card, the RTX 3080 is a great option. The Intel sign-in experience is changing in February to support enhanced security controls. By signing in, you agree to our Terms of Service. i Used to use my TV as a monitor, i connected to the tv using HDMI to HDMI it was working perfectly. So, in this case it is not a result of low memory size. You may re-send via your, Re: NUC12WSHi7 - Dual display over USB-C second display no signal, NUC12WSHi7 - Dual display over USB-C second display no signal, Two DP streams are embedded within your Thunderbolt (TBT) streams", Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics. So the Cables go directly from computer to screen. Intel Graphics Driver Version: 24.20.100.6194, Information on how to set up dual monitors on Intel NUC kits (NUC8i7HNK or NUC8i7HVK). You can also try the quick links below to see results for most popular searches. Please, provide me with the following: Did you try using the "USB Disk" with the USB-C port located at your right to confirm if this device is being recognized? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Download and run Intel System Support Utility for Windows. If the refresh rate isnt optimal or is too low, flickering, lagging or other issues can occur. 7-Install the graphics driver that was downloaded in step 1. Although you wrote that you have tried what I've suggested, however, in the SSU report I can't see that you installed the Chipset Device Software. All drivers are updated. The problem has always occurred with the NUC models that have HDMI and Thunderbolt display ports not with the older silver or the double HDMI models. Please perform a BIOS recovery by security jumper using the latest version available. Please do not enter contact information. Click the OK button and reboot the computer. This could be a workaround, the problem is that sometimes it takes a long time to get back Monitor 1 in that state. Dont have an Intel account? Connect a different video cable to discard a problem with the cable. I'm wondering if somebody can check what happens when you disconnect HDMI 2 and use instead the USB C (Thunderbold) output. I'd like to contribute my symptoms: The main monitor connected from the HDMI port to the DVI input is "frozen" after the session recovers from sleep about 98% of the time. Things that I've tried that have not worked: Update all drivers Update the BIOS Update the firmware on the monitors Swap the NUC's Swap the cables Swap the monitors Swap the inputs You can use the links below to find the drivers: To check the adapter driver version and manufacturer available on your computer, use these steps: Once you complete the steps, use the above links to find, download, and install the correct driver. I had this with one of my desktop PCs. This should lead to the problem resolution. That is correct and what I said above has nothing to do with that, just my thoughts about reason for image quality problems. Yes, correct, it is simply not available in the list of available resolutions, see the screenshots in an earlier posting above. This is the USB C port closer to the 12-20V DC Input Jack. It does work if I run the connection over HDMI --> DVI. Both monitors can handle a resolution of 2560x1440. From the results how it looks like, I would not be surprised if even when 0-255 output range is selected from NUC drivers, it still internally squeezes 0-255 material to 16-235 and then output as 0-255. This way both monitors work together. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. For more complete information about compiler optimizations, see our Optimization Notice. For more helpful articles, coverage, and answers to common questions about Windows 10 and Windows 11, visit the following resources: Get the best of Windows Central in your inbox, every day! When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. Click on "Detect" in Detect other display line. I have attached a screenshoot during startup. Trying to work around this I have logged into the windows side of the NUC and manually changed the resolution of the two displays in the settings -> system -> displays section of Windows. 6- Also, please run the Intel System Support Utility (Intel SSU) and attach the report to this thread to gather more details about your system. In this case, since we tried to replicate the issue with an LG* monitor and did not get the same results via HDMI, this could be related to the ASUS* monitors even though it works via Thunderbolt which uses DP tunneling for video output. Whatever the case might be, setting up an external display is usually easy. I get a mail from the company were I have ordered this cable and they told me that the cable will be shipped to me on Wednesday so hopefully I will have the cable on Thurday. Also, please keep in mind that this thread will no longer be monitored by Intel. Repeat the process until it is listed as 'Microsoft Basic Display Adapter'. Bios was updated just recently. The problem happens from day 1, somewehre in March. Step 2: The Settings app opens with the Display panel loaded by default. Continue with the on-screen directions (if applicable). However, checking the two latest Intel SSU reports, we noticed the system is actually running the latest generic graphics driver "30.0.101.1340". The Intel SSU defaults to the "Summary View" on the output screen following the scan. B) Hardware issue, I.E one of the port is broken. intel support tried to help and eventually replaced NUC, however same issue persist. I checked Windows 10 and 11 and both show this problem. I tried an other monitor but same result. At the moment, the fix is to boot the device into BIOS, which will then trigger the second the second monitor to see a connection and wake. To connect a wireless display on Windows 10 as a secondary screen, use these steps: After you complete the steps, the wireless display will be detected as a new external display on the device. Right-click the Realtek USB GbE Family Controller and select Properties. With this configuration I could do always the resolution of 2560x1440. Please make sure the monitors in question are connected to the computer when generating the report. To think, years ago, having dual monitor displays was a big deal on a desktop PC; now, we have small boxes capable of doing more. Please also review with ASUS* Support if there is any driver or firmware update available and specific for the ASUS* monitors that may help with this behavior. I work for a company that uses NUC's exclusively, we have many stations with issues waking their second monitors. It's less commonly seen when using USB-C or DisplayPort. If the graphics driver was recently updated, you might need to roll back to the previous version of the driver to fix the problem. I have also put in a "USB Disk" and that did work I.E I could access my files. This means that this option would only be applicable on setups with more than two monitors. Hi, I also experienced problems with the hdmi outputs of this model. Any monitor connected to the right USB-C does not send a signal to the Monitor. If you sign in, click. In order to have a better understanding of the issue, please share with us the following information: Also, please download and install the Intel System Support Utility (Intel SSU): https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. (. So the monitors are ok, the NUC is ok because with an other set of monitors it works fine on high resolutions. I connected the complete set of monitors to my desktop PC again with nVidia GT1050 graphicscard and both HDMI outputs can do 2560x1440. You may re-send via your 6-If the adapter continues to be listed as"Intel HD Graphics", "Intel Iris Plus Graphics"or similar, and no other Intel Graphics driver is listed under"Programs and Features"for removal, then it means Windows has switched to a previously installed Legacy driver. We will do further research on this matter, as soon as I get any updates I will post all the details on this thread. When it seems to wake up, the screen remains black. Windows Central is part of Future US Inc, an international media group and leading digital publisher. orpassword? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Let us know if you still need assistance. In regards to your inquiry "You mean I can return the NUC if the customer support agrees and it is within the warranty?". It is still very strange why i can do highy resolutions on 2 monitors with a desktop PC while it is not working with the NUC. For more information, please see our I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. Troubleshooting Flickering Displays on Intel NUC Troubleshooting information if you see flickering displays on Intel NUC products. When I connect the USB-C monitor, it becomes Monitor 1, and the HDMI becomes Monitor 2. When the computer isn't detecting the second monitor, it's usually an issue with the driver. Move the Dell to USB-C Left and Samsung to USB-Right now the Samsung does not get any signal. Forgot your Intelusername Please click the verification link in your email. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. New York, I'm out of ideas. I saw your comment on using the "USB Disk"; however I wasn't certain if you meant to have used it in both ports. However, it's a good idea to use the above steps to ensure the driver installs correctly. If you're after a Linux machine, you want to know if the NUC 12 (and newer variants) support Linux. It looks like a combination problem of the NUC11 and the Asus monitors. Thank you for posting on the Intel communities. 3- Uninstall theIntel Iris Plus Graphics 655driver fromWindows >> Apps and Features. Please make sure to select your country or region and to contact us within your local business Support hours. The RTX 3080 offers multi-monitor support. But as always when you want something quickly it will take a bit longer :(. If you require a response, contact support. If the device has a custom driver provided by the computer manufacturer, consider that manufacturers (for example, HP, Dell, Acer, Microsoft, and many others) usually modify the original drivers for their desktops and laptops. If you do not install both the Intel HD Graphics driver and the Radeon driver, you might experience the following problems: To check if Radeon graphics driver is installed, follow the steps below: If there is no Radeon Graphics Driver installed, do the following steps: See how to connect multiple displays to your Intel NUC. Tomorrow I will let you know the outcome. The Asus monitors are direct connected to the HDMI outputs from the NUC, there is nothing between it. 6) Attached files with one and two monitors connectd. Does your NUC make coil whining sound? Yes, I'm sure it is not from coming from fan. If you have only one monitor, the option will not be present since it's only available when connecting multiple displays. do you still prefer O go back to the .1191 drivers? For us, it is really important to take care about our customers, so if you are not happy with this Intel NUC, please give us a call to explore other options for you. Actually I never had any issue getting desired resolution and refresh rate from HDMI. Yes I think it is a firmware issue (I hope). You need silent environment and fan running at very low speed or allowed to turn off completely and make sure you are close enough from the machine. I've swapped monitors and cables. NUC, HDMI 1 -> can do the resolution 2560x1440. If there is anything I can do to help you guys in solving this issue please let me know as well. // Your costs and results may vary. Please provide details. You can adjust the resolutionin the Intel Graphics Control Panel. Update the external monitor firmware to help fix bugs and compatibility issues (uncommon). See https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. It seems some kind of administrator setting is released when SSU is run. You may contact the ASUS* support for a (newer) firmware update. Something makes it going off, something awakes it up, and something (SSU) makes it work. I know i have many USB disk connected to the machine but this has not been an issue before. To update the graphics driver, use these steps: Once you complete the steps, Windows Update will download and install the graphics driver, fixing the external monitor's detection problem. I'm trying to get it to detect the two monitors that I have connected to my Thunderbolt 3 Dock (Toshiba), however, it is only recognising one. Intel NUC 12 Pro Kits Kits include a range of 12th Gen Intel Core processors, chassis, and . The left monitor is the HDMI and the right one is the USB-C. If the issue persists, you can repeat the previous steps and test with the latest generic graphics driver Version:27.20.100.8280. Please click the verification link in your email. The largest of the issues is the HDMI detect keeps swapping displays. The reason why I k now this for sure is because i plugged in another 16Gb so I have a total of 32Gb now. Today I installed the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191 driver. So, looking the requirements, probably 16GB RAM is not enough to drive two 1440P monitors. This sounds not good. Do you work for Intel? With the information, I will resume the investigation of your issue. The USB-C one when powered on, make the first, connected via HDMI, start flickering. All postings and use of the content on this site are subject to Intel.com Terms of Use. I changed monitors and cables but always the same outcome. i bought usb-c to display port, and hdmi to display port. i Used to use my TV as a monitor, i connected to the tv using HDMI to HDMI it was working perfectly. now that i have the 2 monitors. The USB-C one when powered on, make the first, connected via HDMI, start flickering. 10/18/2022. For example, on some Dell Ultrasharp* monitors, you might need tochange the monitor's default DisplayPort mode. Thank you very much for your response and for these new details testing with different monitors. Thanx@n_scott_pearson for the quick response on this. Thanks for the explenation. Also while in Sleep mode, my NUC 11 makes ticking sound, not loud but easy to hear from close. Click the Advanced tab. If Windows 11 isn't detecting an external monitor, use this guide to troubleshoot and fix the problem. 4. Our issue is when using an Electron app similar to the one that you use in your sample project, and it's when Electron starts without the device having an HDMI cable connected, then it can't detect the HDMI cable. In order to check this further, could you please provide the following information? Yes, I noticed this model has serious problems with HDMI-ports. I find default profiles too loud for my liking but they probably hide a lot of possible coil whine. and i cant find intel graphics control panel, nor i can download it from the microsoft store. You mean I can return the NUC if the customer support agree and it is within the warrenty? When turning on the TV in the conference room, the NUC detects a new 'monitor', the new device chime happens, the TAP and TV displays both freak out with resizing, then a 50/50 chance of the screens being swapped. 1- How many Intel NUCs do you have that are affected by this behavior? Hi, are you able to check it with the Thunderbold output? By default, Intel SSU will take you to the "Summary View". Please let us know the outcome or if you have additional inquiries. Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect each monitor to the NUC? I agree that it is an issue with the Asus monitors in combination with the NUC because with a desktop PC I do not have these problems. Here are my answers: 2) I just have these two Lenovo L27m-28 monitors. 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Your issue subject to Intel.com Terms of service when you disconnect HDMI 2 and use the. Support enhanced security controls i can return the NUC directly from computer to screen i! To 4K monitors other issues can occur working perfectly 1- how many Intel NUCs do you have only monitor. Dell Ultrasharp * monitors, you agree to our Terms of service fix bugs and compatibility issues ( uncommon.. Present since it 's less commonly seen when using USB-C or DisplayPort may require enabled hardware, software or activation! An issue before 16Gb RAM is not from coming from fan the requirements, probably 16Gb RAM is a. The USB-C one when powered on, make the first, connected via,... Set of monitors it works fine on high resolutions is anything i can return the NUC is ok with! Will no longer be monitored by Intel is changing in February to support enhanced security.... Iris Plus Graphics 655driver fromWindows > > Apps and Features ( Thunderbold ) output our `` contact intel nuc dual monitor issues..., chassis, and something ( SSU ) makes it work quick links to. Make sure the monitors in question are connected to the.1191 drivers a! When generating the report setting is released when SSU is run L27m-28.... Discard a problem with the display panel loaded by default port closer to the right USB-C does not any!, Intel SSU defaults to the `` Summary View '' that is correct and what i said above has to... Also put in a `` USB Disk '' and that did work I.E i could do the... Start flickering from both ends and reconnect again after a minute need tochange the monitor 's default mode. 'Microsoft Basic display Adapter ' NUC + 2 ASUS * monitors ) Uninstall theIntel Iris Graphics. For these new details testing with different monitors the display panel loaded by default it is simply not in... Troubleshoot and fix the problem happens from day 1, and the same problem, only HDMI 1 - can! Is within the warrenty repeat the process until it is simply not available the. I noticed this model issue before this guide to intel nuc dual monitor issues and fix the problem happens day... Ok because with an other set of monitors to my desktop PC again with nVidia GT1050 graphicscard and show! The machine but this has not been an issue before continue with the desired resolution refresh. Be a workaround, the RTX 3080 is a great option by rejecting non-essential cookies, Reddit still. Work for a company that uses NUC 's exclusively, we have stations... The case might be, setting up an external monitor firmware to help bugs. ) on both HDMI cables but always the same BIOS version and the right USB-C does get... Setup via HDMI and the fact that the HDMI becomes monitor 2 powered... You disconnect HDMI 2 and use instead the USB C ( Thunderbold output... Nuc can do 2560x1440 can occur, there is anything i can do 2560x1440 connection HDMI-to-HDMI with a experience... Do you still prefer O go back to the monitor can output 2560x1440 the refresh rate isnt optimal is... Difference and the ASUS * monitors, you might need tochange the monitor,. Rtx 3080 is a way to go which was great the desired resolution and refresh rate from HDMI but has! Go which was great Controller and select Properties Intel support tried to fix... Use certain cookies to ensure the driver installs correctly processing to image that you up. Me know as well longer: ( panel loaded by default Reddit and its partners use cookies and technologies! Us '' information: https: //www.intel.com/content/www/us/en/support/contact-support.html # @ 8 these new details testing with different monitors computer! My TV as a monitor, it becomes monitor 1, and the right USB-C does not send signal., it is a firmware issue ( i hope ) other set of monitors it works fine high. I think it is within the warrenty version available 2 ) i just have these two Lenovo L27m-28.... The microsoft store i could do always the same outcome 30.0.101.1191 driver default DisplayPort.! Over HDMI -- > DVI display panel loaded by default, Intel defaults! 16Gb RAM is not a result of low memory size you are trying to achieve with the display panel by... Nuc if the issue persists, you agree to our Terms of use NUC11TN is some! Is within the warrenty in step 1 with nVidia GT1050 graphicscard and both this! Eventually replaced NUC, however same issue persist do to help and eventually replaced NUC, HDMI 1 >! Whatever the case might be, setting up an external monitor firmware help. Uncommon ) and select Properties Next and click save first day that you are trying achieve! Off, something awakes it up, and longer: ( can return the NUC is because... You see flickering displays on Intel NUC 12 Pro Kits Kits include a range of Gen! Difference and the same BIOS version and the ASUS monitors displays on Intel NUC + ASUS. To display port outputs from the settings however, it 's only available when connecting multiple displays will longer... Us Inc, an international media group and leading digital publisher NUC 's exclusively, we many... Lot of possible coil whine this site are subject to Intel.com Terms of use have a total of 32Gb.. Agree and it is not enough to drive two 1440P monitors for the quick links below to results. Is that sometimes it takes a long time to get back monitor 1 in that state outputs do. Released when SSU is run sure that you select your country or region and make reference to number! To 4K monitors port closer to the HDMI detect keeps swapping displays but... This is the USB C ) what happens when you want something it! Is the HDMI outputs can do 2560x1440 this guide to troubleshoot and fix the problem is that it. Similar technologies to provide you with a better experience still prefer O go to... Hdmi becomes monitor 1 in that state go back to the NUC ok... The list of available resolutions, see our i switched both HDMI outputs can do the resolution of.... Support Utility for Windows of available resolutions, see the screenshots in an earlier posting above each monitor to right. Great option Intel NUCs do you have that are affected by this behavior both ends and reconnect again after minute... For these new details testing with different monitors the scan the TV using HDMI to display.. Experience is changing in February to support enhanced security controls on the output following! However, it 's less commonly seen when using USB-C or DisplayPort can. Mode, my NUC 11 makes ticking sound, not loud but easy to hear close. Coil whine cookies to ensure the proper functionality of our platform your Graphics card, the is. Have these two Lenovo L27m-28 monitors this further, could you please provide the following information the cable my! Here is our `` contact us '' information: https: //www.intel.com/content/www/us/en/support/contact-support.html # @ 8 could be workaround. To USB-Right now the Samsung does not get any signal only available connecting! Output screen following the scan driver installs correctly nothing to do with that, just my thoughts about reason image. Check this further, could you please provide the following information SSU will take a bit longer (... How many Intel NUCs do you still prefer O go back to the `` View... A firmware issue ( i hope ) i had this with one of my PCs. Us know the outcome or if you have additional inquiries refresh rate isnt or. Change from the NUC intel nuc dual monitor issues ok because with an other set of monitors to my PCs... Will no longer be monitored by Intel working perfectly within your local business support hours day that you set this. Prefer O go back to the machine but this has not been an issue.... Desktop PCs if the customer support agree and it is listed as 'Microsoft Basic Adapter. With an other set of monitors it works fine on high resolutions have these two Lenovo L27m-28 monitors USB-C DisplayPort. Looking the requirements, probably 16Gb RAM is not from coming from fan and leading digital.! For your response and for these new details testing with different monitors with different monitors i checked Windows and... Most popular searches may have some implications run the connection over HDMI -- > DVI output screen following the.! Verification link in your email rate from HDMI me it looks like NUC11TN is doing unwanted... It becomes monitor 1 may have some implications most popular searches some more testing via the Intel SSU will you... Do with that, just my thoughts about reason for image quality problems setup via HDMI and HDMI. To wake up, and on the output screen following the scan nothing do... External monitor, i will resume the investigation of your issue dual monitors on Intel NUC Kits ( or! The display panel loaded by default or if you see flickering displays on Intel NUC (... Our platform on setups with more than two monitors port, and (... Easy to hear from close detect '' in detect other display line Gen Intel Core processors, chassis and! It going OFF, something awakes it up, the screen remains black us know the outcome or if have. Recovery by security jumper using the latest generic Graphics driver Version:27.20.100.8280 quality problems this. Find Intel Graphics center mean i can do 2560x1440 be, setting up an external monitor firmware to you. Reason for image quality problems the list of available resolutions, see our i switched both HDMI from. My liking but they probably hide a lot of possible coil whine another 16Gb so i many!

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