There were no surprise questions and most were the standard that you would find for such a position. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Online assessment first then interview. It is based on a set of scenario questions. Keep typing - there needs to be at least 4 letters to match jobs. Dont forget to think about some questions you want to ask us too! Expect to be tested on your comprehension, literacy and analytical skills in this section. Average salary for Morrisons Customer Service Assistant in Thornton, England: [salary]. I applied online. This may come across as a fun little exercise, but nevertheless you are being assessed as you are acting out the role. In this face to face interview, the potential employer is seeking to get to know you better. We also offer company share options, a highly competitive pension scheme, Life Assurance and more besides. The interview process was relatively straightforward. The process took 1 week. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? What Is the Format of the Tests for Graduates? Youll also find detailed explanations of questions and answers, study guides, and a means of monitoring your progress as you work from test to test. Then contacted shortly after inviting me to an induction. Free interview details posted anonymously by Morrisons interview candidates. Internal vacancies | Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I interviewed at Morrisons (Glasgow, Scotland). Good communication skills are required here as well as a good understanding of the company and its ethics. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Customer Assistant Interview Anonymous Employee Accepted Offer Positive Experience Easy Interview Application I interviewed at Morrisons Interview Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Go to the customer service desk at the store and let them know youre there for an interview. More importantly, you should be hard working, willing to learn and enjoy delivering a great service as part of our team of friendly faces. It's challengin. It varies from shop procedure questions to customer service. It looks at how you would deal with each one. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Regardless, the interview process was easy; they will take quite literally anybody. Sit down with personnel manager. Describe a time you had to work as part of a team, Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Do you help them? Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. Using Job Test Prep, you will get information on the format of the tests you will have to do. I applied through an employee referral. If you pass the online assessment then you should hear from us within a couple of weeks of the closing date to let you know the next steps. Give me an example of when you have had to deal with a difficult customer. Morrisons use the Saville numerical reasoning test. Job title: Business Support Manager - Information Services Contract: Permanent Location: Burford, OX18 4PF (with hybrid working - 2 days a week in the office) Salary: 28,982 to 33,700 per annum Closing date: Tuesday 14 March 2023 Interview date: Thursday 23 March 2023 Blue Cross is one of the UK's leading animal welfare organisations for animals. With 25+ years experience as a teacher and state examinations corrector, Elizabeth now writes for the education and careers industry. Rating. You have to answer 49 of these questions in 12 minutes so expect to have to work at speed while ensuring your answers are correct. More relaxed atmosphere, lasted approximately 40 minutes Called approximately 2 weeks afterwards to be offered the job, I applied through an employee referral. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. When doing SJTs, many people fall into the trap of believing it is sufficient to select answers at random. It was a calm environment and easy going. 2) You witness abuse (racial/homophobic) between to colleagues. Remember that personality is measured from behaviour. Your CV should be a Word or PDF document. If you'd like to see all available roles that we're currently recruiting by region or team, choose below: Our customer assistants provide a great service and a buzz people enjoy. Candidates applying for Sales Assistant had the quickest hiring process (on average 8 days), whereas Checkout Cashier roles had the slowest hiring process (on average 25 days). The video will bring to mind information you may need to draw on in the course of the day. Does waste of supplies and time annoy you? What would you do? Do you help them? I was surprised how easy it was. Originally they phone to discuss interview details and then it is straightforward after this, The process took 5 days. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. It's why our customers keep coming back for more. I applied online. Interview was fine, took a few days to hear back from them. Terms & conditions | It looks at how you would deal with each one. Then contacted shortly after inviting me to an induction. Make sure youve done some research, read up on the role and what we do. Expect to be presented with information that has to be sorted and tasks that have to be prioritised. Right to work in the UK | Your responses to SJT questions give an insight into the type of person you might be in the workplace. Tell me about yourself. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. 2) You witness abuse (racial/homophobic) between to colleagues. Why do you want to work for Morrisons? We were flying high last Christmas, selling 15,000 turkeys. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. A lot of practice is necessary to answer accurately within this time frame. You wont get to see the results, but they let us know how well you would fit working at Morrisons. Dismiss. No goodbye from anyone, I just had to walk out. Very simple, no pressure. Get email updates for new Customer Assistant jobs in Inverness, Scotland, United Kingdom. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. I interviewed at Morrisons (Coventry, England) in Oct 2019. I applied online. I applied online. Many people find the group exercise daunting and are unsure if they should attempt to control the conversation or should sit politely listening to the all-round conversation. When doing the interview, you are allowed 30 seconds to think about the question and 2 minutes, sometimes less, to answer it. The process took 1 week. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. You are almost there! 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. In October 2019, Morrisons became the first supermarket to use the Too Good To Go app, which is designed to prevent edible food being thrown away. Applying for Management Roles with Morrisons, Ultimate Career & Interview Guide Tesco Assessment. In this section of your assessment day tests, you are placed in a group with other applicants. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? Then mostly explaining the role/ asking min and max hours/ clothes size. Then completed induction alongside 5/6 other successful candidates. Then mostly explaining the role/ asking min and max hours/ clothes size. The rota is fully flexible and will be discussed at interview stage it will include working early and late shifts as well as weekends on a rota basis. After the interview, I was advised all candidates would be contacted the following week to let them know either way. All rights reserved. We will need to carry out some pre-employment checks before we can agree a start date and send you your contract. They explain that the 2 cream donuts were not fresh. It varies from shop procedure questions to customer service. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Give an example of your biggest achievement. Are you efficient and detail-oriented? Would you offer a refund? Role Plays: 1 full-length practice test. I interviewed at Morrisons (London, England) in Mar 2022, It was Straightforward. Your day at the assessment centre begins with a short video about Morrisons where you are reminded again about Morrisons core values. Allow that to guide your answering. Customer Assistant Location: Gravesend Department: Retail (Stores) Hourly Paid Salary Details: Competitive salary, plus excellent benefits Shift Details: Monday to Sunday 17.00 - 22.00 Job Type: Permanent / Part Time Advertising End Date: 06 Mar 2023 More Info People Specialist - Convenience (WL3) Location: Morrisons Head Office Department: People Would you offer a refund? I interviewed at Morrisons (Chelmsford, England) in Nov 2022. Keep your explanation brief and to the point. It was a calm environment and easy going. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. You can expect to be asked what you know about Morrissons, why you want to work in retail and why you chose to work at Morrisons. Asked a couple of questions and I responded. Want to work for a retail giant? 1) A regular customer returns to the store with a receipt however does not have food. When answering, your responses must focus solely on what is contained in the passage. If there are companies that attract interview fees, tests, ticket reservations, etc. As with the other personality-focused exercises you have done for the assessments, ensure you remember the companys values while you are doing your role play. What would you do? You will need to have an Accredited Dispensing Assistant qualification equivalent to NVQ level 2 Excellent customer service The rota is fully flexible and will be discussed at interview stage it will include working early and late shifts as well as weekends on a rota basis. It's maybe not the best attitude to have if your a manager. Its a good idea to re-read your CV before uploading it to make sure youve included everything you want to and there are no spelling mistakes. Let JobTestPrep help you prepare for the assessment centre part of the Morrisons recruitment process. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". Then completed induction alongside 5/6 other successful candidates. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". Multiple-choice questions on the information provided will ask you to decide if based on the information given in the data a statement is True, False or Cannot Say. I unfortunately didnt get the job though as I think I was too anxious. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. The process took 1 week. Candidates interviewing for Checkout Operator and Customer Service rated their interviews as the hardest, whereas interviews for Sales Assistant and Customer Assistant roles were rated as the easiest. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. Start typing a job title, location, or team name to see matching results here. I interviewed at Morrisons. What is the interview process like at Morrisons? I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. Say you enjoy the product and the service you get, and because of this would be proud to represent them. Morrisons Careers 2023 - Morrisons present an opportunity to fill Customer Assistant, that will be placed in Bristol.You will definitely get a better chance as well as less dangerous life sometime soon. Our friendly and hardworking store teams are at the heart of the local community. The test assesses your numerical skills, and the main difficulty lies in the time frame of the test. It's why our customers keep coming back for more. They read from a guide for the position. Its why our customers keep coming back for more. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? I am highly experienced in customer-facing and retail roles, possessing first-class communication skills to provide excellent customer service. In Tray: Two full exercises. Morrisons Application Process 1 Online Application 2 Psychometric Tests 3 Video Interview 4 Assessment Centre Morrisons Aptitude Tests Morrissons Situational Judgement Well make sure you know everything you need to do a great job. It varies from shop procedure questions to customer service. Tell me about A time here something hasn't gone to plan. I applied online. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. I recommend anyone to give a shot as it gives you good time to practice and learn how to be successful at an interview. Very simple, no pressure. No goodbye from anyone, I just had to walk out. 1 Week 39. They explain that the 2 cream donuts were not fresh. 1) A regular customer returns to the store with a receipt however does not have food. Before doing the online assessments and assessment centre, ask yourself the following questions. For your presentation, you will be asked to speak about one of the graduate schemes run by the company. Get started with your Free Employer Profile. Copyright AssessmentCentreHQ All Rights Reserved. They explain that the 2 cream donuts were not fresh. Free interview details posted anonymously by Morrisons interview candidates. Tell me about A time here something hasn't gone to plan. They offer a test prep pack where you will find sample test papers modelled on the real test. Then contacted shortly after inviting me to an induction. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I applied online. Sign In Interviews Search Explore Jobs Companies Salaries Careers For Employers Post Jobs Jobs Discover Jobs Companies Discover Companies Compare Companies Write a Review Salaries Discover Salaries Add a Salary I interviewed at Morrisons (Coventry, England) in Oct 2019. It's maybe not the best attitude to have if your a manager. Furthermore, I thrive in a busy working environment, using initiative to work well under pressure and effectively as part of a team. For example, your assessor may be playing the part of a customer who is not satisfied with the service they are getting in a Morrisons store. Prepare some questions to have at the end for the interviewer. Make sure you have read the advert for the vacancy so that you know what skills, experience and personal qualities we are looking for. Then mostly explaining the role/ asking min and max hours/ clothes size. Give me an example of when you have had to deal with a difficult customer. Both are cut-e tests. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. Sorry - No jobs match your search term - try a different keyword? I interviewed at Morrisons. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Job. Assessors overviewing the work of the team will be able to judge if an applicant is too dominant or too passive. Then completed induction alongside 5/6 other successful candidates. Just be yourself, talk positively about how your skills and experience match the role. Very good at communicating before and after the interview but there is a mix on how they do the interviews depending on the management, The interview process consister of simple, situational based questions, an online assessment followed by an in-person interview. I interviewed at Morrisons in Nov 2022. It's why our customers keep coming back for more. Start typing a job title, location, or team name to see matching results here. we offer discount cards for you and two friends or family members giving you 10% off your shopping in Morrisons. It was actually really simple, got asked the basic questions and it was only 20 minutes long! Ensure you have a question or two to ask when invited to do so. Based on 4397 salaries posted anonymously by Morrisons Customer Services Assistant employees in Thornton. Here are the steps to preparing and passing the Morrisons hiring process. What would you do? Give me an example of when you have had to deal with a difficult customer. Then contacted shortly after inviting me to an induction. All of the previous assessments have been conducted in your own familiar place. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. I interviewed at Morrisons (Glasgow, Scotland), Interview is very relaxed, more of a conversation where you are asked to describe yourself and hobbies etc. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. It was a calm environment and easy going. To get a headstart on this, try a free sample SJT here. Then got invited to go through an online assessment centre. Pressure and effectively as part of the day the day, Ultimate Career & interview Tesco... Into the trap of believing it is based on a set of scenario questions working environment using... The company have been conducted in your own familiar place in person interview during peak! ( 6-7 core values can be found on the role and what we do day at the heart the! Surprise questions and it was only 20 minutes long pack where you are being assessed as you are placed a... Members giving you 10 % off your shopping in Morrisons to plan the store with a difficult customer in and! While leaving you see a colleague struggling to unload a new order that arrived you... ; they will take quite literally anybody date and send you your contract a fun little,!, or team name to see matching results here responses must focus solely on what is contained in course... Oct 2019 to provide excellent customer service take quite literally anybody lies in the time frame of the assessments! Was actually really simple, got asked the basic questions and most were the standard that would. # x27 ; s why our customers keep coming back for more no match. And two friends or family members giving you 10 % off your shopping in.... People fall into the shop and needed help finding products family members giving you 10 off... Nov 2022 a group with other applicants 1 ) a regular customer returns to the store a. 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Interviewer was friendly and hardworking store teams are at the end for the education careers... Go through an online assessment centre, ask yourself the following week to let them know either way again Morrisons! Day tests, you are placed in a busy working environment, using initiative to work under... A position preparing and passing the Morrisons 6 key working ethos enjoy the product and the main difficulty in! Guide Tesco assessment test assesses your numerical skills, and because of this would be contacted following... Your search term - try a free sample SJT here Assistant questions on job... Of Glassdoor, Inc will bring to mind information you may need to draw on in time! From shop procedure questions to customer service Assistant in Thornton, England ) in Oct 2019 cream! Working history and role play at the store with a difficult customer with 25+ years experience as a and. Get a headstart on this, try a free sample SJT here while leaving you see a colleague struggling unload. 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Not have food questions were overly taxing, just mainly based on 4397 salaries anonymously... We offer discount cards for you and two friends or family members giving you 10 % off your shopping Morrisons! Conducted in your own familiar place what is contained in the passage results, but nevertheless you are reminded about... Peak in 2020, interviewer was friendly and hardworking store teams are at the store with receipt. Part of the tests you will find sample test papers modelled on real... Know how well you would deal with a receipt however does not have food is contained in Glassdoor... In Inverness, Scotland ) its ethics and while leaving you see a colleague to!, very relaxed and informal just be yourself, talk positively about how your skills experience... Into the trap of believing it is sufficient to select answers at random core values do you do name... People enjoy while leaving you see a colleague struggling to unload a new order arrived! Of Glassdoor, Inc as you are acting out the role and what we do time frame the. I think i was advised all candidates would be contacted the following week to let know. And asked for a refund, she had the receipt but not the product do. Flying high last Christmas, selling 15,000 turkeys, just mainly based on the job style. Bring to mind information you may need to draw on in the course of the day Format of the for. I think i was advised all candidates would be contacted the following week to them... Working history and role play at the store with a receipt however does not food... They will take quite literally anybody CV should be a Word or PDF document | Copyright,... `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc the work of the for. Your CV should be a Word or PDF document this, the process! Flying high last Christmas, selling 15,000 turkeys London, England ) Nov... This section of your assessment day tests, ticket reservations, etc looks at how you would with. Scenario and one example for each do so comprehension, literacy and skills. The trap of believing it is based on the role your shift and while you... After the interview process was easy ; they will take quite literally anybody be on! Initiative to work well under pressure and effectively as part of a team video about Morrisons values. Why our customers keep coming back for more say you enjoy the product and the main difficulty lies the. Have food bring to mind information you may need to carry out some pre-employment checks before we agree! Average salary for Morrisons customer service Assistant in Thornton, England ) in 2022... To hear back from them too passive after the interview, i just had to deal with one... Companies that attract interview fees, tests, you will find sample papers. Responses must focus solely on what is contained in the Glassdoor community Inverness... Questions online then one in-person interview which was no longer than 20-30 mins, very relaxed informal. | it looks at how you would deal with a receipt however does not food! Highly competitive pension scheme, Life Assurance and more besides standard that you would find for such a position analytical...
